We have an outstanding career for opportunity for aMobile Parts Support Representativeto join a leading Company located in theArchdale, NCsurrounding area.

　　Job Responsibilities:

　　Communicate and deliver superior customer service daily.

　　Prepare spare parts quotations, process sales orders, create shipping & invoicing documentation, logistical tracking and follow up with customers (B2B).

　　Process warranty orders, track customer return material authorizations and work with suppliers for warranty reimbursement.

　　Schedule & dispatch Field Technicians for Mobile truck servicing, if needed, and coordinate cross-departmentally.

　　Report in ERP Systems, and MS Suite & track warranty claims

　　Understand customer needs and offer solutions and support.

　　Work cross-functionally with teams to ensure proper customer service is being delivered.

　　Create and maintain a database (Salesforce, CRM, Excel, etc.) of customer information.

　　Maintain financial accounts, process credits and customer adjustments.

　　Handle complaints, provide appropriate solutions and alternatives in a timely manner and follow up to ensure resolution.

　　Ability to understand operations of the equipment to provide technical customer support.

　　Assist technicians in the field to support parts and warranties.

　　Assist with Inventory twice a year.

　　Follow communication procedures, guidelines and policies.

　　Cold call; make multiple outbound calls to existing customers.

　　Inform customers of deals and promotions.

　　Perform other duties as assigned by management.

　　Basic Hiring Criteria:

　　3-5 years of customer service in a distribution or manufacturing environment.

　　3-5 years of MS Office experience, and SAP (preferred) or similar ERP systems.

　　Associates, Bachelors, or technical degree preferred but NOT required.

　　Proven inside sales experience.

　　Experience working with Customer Relationship Management (CRM) systems preferred.

　　TAD PGS, Inc.is a Global Fortune 500 company with worldwide revenue of over $27 billion and more than 50 years of government contracting experience. We specialize in supporting U.S. Government Agencies and their prime vendors by delivering a full range of recruitment and workforce solutions. As part of the Adecco family, we have access to over 2.5 million active candidates supporting hundreds of locations across North America. On any given day, we have more than 70,000 professionals working at client sites across the United States.

　　VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled

　　The Company will consider qualified applicants with arrest and conviction records.

　　To read our Candidate Privacy Information Statement, which explains how we will use your information, please visithttp://www.tadpgs.com/candidate-privacy/