Genesis10 is seeking a Mobile Hardware Support Specialist - Bilingual (Spanish) IT for a hybrid long-term contract position with a leading client in Akron, OH. This role pays $19-21 /hour W2 based on experience.Job Duties:Deliver safety results through full employee commitment by observing company safety practices, wearing personal protective equipment as needed and completing required annual training to achieve corporate safety goals.Perform or participate in Job Briefings as specified by the Contractor Company and/or clientConduct Safety Discussions on Routine Staff Conference CallsWear all required safety PPE when conducting any tasks that define useRequired Trainings as definedFirst contact support for VMS device users and department staff providing support, troubleshooting, and ticket creation for a wide range of support categories.Support both Spanish and English speaking Vegetation Management device users via Support Desk calls and ticket creation.Provide a Spanish speaking Support Team contact point to eliminate issues created by language barrier.Identify all callers needs, clarify information and create complete, concise ticket for clientTroubleshoot with the client and provide direction to already created support document available on SharePoint when possible.Readily communicate on call center reporting and overview of current weeks call types, resolution times and emerging issues.Assist in the creation of support documentation as issues and solutions are identifiedVegetation Management hardware and application deployment supportPrepare VM equipment and software as necessary for deploymentStage and kit devices for transport to deployment/trainingsTranslate to Spanish training powerpoint presentations, agendas and user manuals for VM equipment and software as neededParticipate in virtual and in-person trainings to assist with mobile hardware and software implementation and supportEnsure compliance of VM Hardware with Computer Use Policies and Business Unit requirementsTranslation and creation of support documentation to Spanish.Provide call center reportingEnsuring all Vegetation Management computer & mobile hardware and software are current to Corporate Standards per procedures.Track, monitor and assure all users have completed the Computer Use Agreement Form and filed per procedure.Work with staff and management to address any software or hardware policy compliance issuesWork with staff and management to address any user non-compliance issuesRun and review daily, weekly, monthly and routine reports as needed 12/23/2023Work with other IT Business Units as needed to support and maintain VM hardware & software complianceAssist with VPN and Multi-Factor Authentication registration, useage and troubleshooting for Veg hardware asset usersSetup VPN and MFA Access for usersAssist new users with setting up, registering and activating VPN and MFA AppsUpdate VPN and MFA device registration and assigned users as neededSupport and troubleshoot VPN and MFA users as neededUpdate or translate VPN and MFA communications as neededSubmit and/or escalate tickets to Helpdesk or IT Service Hub for VPN/MFA issuesAssist with New User On/Offboarding and computer hardware issuing, setup and tracking per training and proceduresAssist issuing computer hardware and accessories to users as neededSupport new user log on and activationAssist with Onboarding and Offboarding of VM and Contractor staff via Teams/In person MeetingsSupport individual user setup with Active Directory (AD)Submit tickets to Helpdesk and via IT Service Hub for access as neededEnsure all VM issued Equipment and Accessories is accounted for when