MOBILE CRISIS PEER ADVOCATE

　　Dunkirk, NY (http://maps.google.com/maps?q=17+W.+Courtney+St.+Dunkirk+NY+14048)

　　Description

　　Position Data:

　　Title:Mobile Crisis Peer Advocate

　　Grade:2Status:Non-Exempt

　　Reports to:Intensive Services Coordinator

　　Basic Function or Position Summary:

　　Provide peer-to-peer support and follow-up services to Chautauqua County Residents accessing Mobile Crisis Services from 4 pm – 8 am on weekdays and 24 hours on weekends and holidays. May provide follow-up peer support during daytime weekday hours, as needed.

　　Security Clearance:Level 1 V,A,C,R

　　Requirements

　　Position Responsibilities and Specific Duties:

　　• Assist in the stabilization of Chautauqua County residents experiencing acute mental health crisis utilizing the least intrusive and restrictive alternative available to maintain safety.

　　• Provide individual support, clinically driven self-disclosure, and modeling to assist in crisis stabilization and increased self-sufficiency.

　　• Provide follow-up to assist customers in accessing and navigating needed services, self-help centers, groups, and other social, church, and recreational clubs.

　　• Maintain on-call availability by work issued cell phone during scheduled shifts.

　　• Data reporting and analysis as a function of service quality improvement.

　　• Maintain confidentiality and adhere to the code of ethics.

　　• Promote the Agency mission.

　　• Job performance incorporates a strength-based, integrated service delivery model while promoting self-sufficiency.

　　• Attend scheduled staff meetings, mandatory trainings, in-services, and other functions as required.

　　• Participate in the larger team of the agency through committee structures, planning, policy development and volunteerism.

　　• Assist in delivering marketing and/or educational presentations to the community, or training to other agency staff, as assigned by the Intensive Services Coordinator.

　　• Promote positive internal and external relationships.

　　• Other duties as assigned by supervisor.

　　Key Working Relationships:

　　A. Internal:Director of Health and Family Services

　　Intensive Services Coordinator

　　Crisis Team Members

　　Other COI staff

　　B. External:All emergency service providers such as police departments

　　Hospital emergency departments

　　Hotline services

　　Other mental health providers

　　Community resources

　　Human service professionals.

　　Supervisory Scope:This job has no supervisory responsibilities.

　　Organizational Responsibilities:

　　• Adhere to all policies, procedures, and protocols.

　　• Gathers appropriate documentation and tracks outcomes.

　　• Maintain customer files inputted into CAPTAIN as assigned.

　　• Complete required progress reports on time.

　　• Participates in organizational committee structures as appropriate.

　　• Participates in organizational and divisional management systems.

　　Knowledge, Skills Required:

　　• Personal familiarity with the Mental Health Service Network (Required)

　　• Completion of approved peer advocacy training offered through the Academy of Peer Services preferred.

　　• High School Diploma or GED; College degree in Human services field preferred.

　　• Has knowledge and skills necessary to modify interventions and care according to the customer’s age.

　　• Possess a working knowledge of community services and agencies

　　• Excellent oral; written communications skills

　　• Ability to work as part of a team required.

　　• Must be able to demonstrate initiative, resourcefulness and use sound judgment.

　　• Bilingual (Spanish) preferred.

　　Special Requirements, if any:

　　• Must be able to always provide consistent even tempered customer service

　　• Must be able to work evenings, nights, weekends and holidays.

　　• Valid Driver’s License and reliable transportation

　　• Ability to lift up to 50 pounds with or without reasonable accommodation.

　　• Completes all OMH requirements.

　　• Must have internet access at home in order to utilize programs essential to the position

　　• Works compassionately with a diverse population

　　• Experience navigating community programs