Career Area:

　　Product Support

　　Job Description:

　　Your Work Shapes the World at Caterpillar Inc.

　　When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

　　Job Duties:

　　As a recognized expert in the mining equipment management field, you will be responsible for advising dealer and/or customer maintenance, operations, and leadership teams on Asset Health and/or Productivity related areas of concern by performing complex analysis work, accurately understanding status quo, identifying and resolving problems that can be tactical or strategic in nature. Problems are often unique, and solutions can require original approaches. You may be tasked with modifying existing approaches or developing new solutions.

　　You will set priorities and establish a work plan in order to complete broadly defined assignments and achieve desired results. Key quality goals will include Machine Availability, Customer Satisfaction, Customer Continuous Improvement, Equipment Management, Timeliness, Efficiency, Cost Savings, and Site KPI Achievement. You will be tasked with changing the way work is performed to meet quality goals for the measure(s) stated.

　　You will also support various Caterpillar and Dealer teams in upskilling in the mining equipment management space, through leading training workshops, project specific training and coaching. You will be expected to mentor and develop future equipment management consultants.

　　Responsibilities vary, but may include various combinations of the following duties:

　　Training

　　• Act as a Mining Equipment Management (MEM) subject matter expert for our Site Performance Managers, Dealers and Customers.

　　• Deliver MEM training through organized workshops, individual training sessions or project work.

　　• Coach, mentor and assist other team members in mining equipment management and/or machine application practices

　　Project Work

　　• Organize and execute assigned projects according to dealer and/or customer requirements with minimal supervision.

　　• Establish and maintain strong dealer / customer relationships.

　　• Collect required information through a variety of methods (interviews, surveys, site visits, etc.).

　　• Perform data analysis using suitable tools and systems to draw appropriate conclusions.

　　• Provide solutions and recommendations that will improve key customer metrics, such as machine availability, production, cost, safety, mean time between stoppages, mean time to repair.

　　• Present findings and suggestions to dealer, customer maintenance / operational leadership or internal Caterpillar with justification, practical advice, and successfully influence move toward common vision, goals, and expected results.

　　• Utilize business financials and effective cost per hour and/or cost per ton methodology to affect change.

　　• Counsel dealer and/or customer in developing increased human performance capability by identifying performance gaps and recommending appropriate solutions.

　　• Develop, prioritize and implement effective equipment management, operations, and/or application processes at mine site.

　　• Assist dealer and/or customer with documentation, training, and change management.

　　• Deliver service on-time, on-budget, and with quality that meets or exceeds stakeholder expectations.

　　Material / Tool Development

　　• Act as MEM SME for tool development (SAT, GAP, DPP, etc.)

　　• Support development of MEM processes & materials

　　• Understand and deploy Caterpillar Best Practices for maintenance and repair and equipment optimization strategies and tactics. Support publication of new MEM Best Practices.

　　Other Responsibilities

　　• Represent Caterpillar at mining industry seminars or events

　　• Must stay abreast of industry and technology changes and apply knowledge to dealer and/or customer needs,

　　• Other duties as assigned

　　Basic Qualifications:

　　Education: Bachelor’s Degree in mining or mining related field or equivalent work experience

　　Experience: 10+ years mining related experience – preferably at the mine site level. Experience implementing maintenance and repair improvement plans, fleet recovery or site improvement projects working with dealers and/or customers (availability, reliability, and/or cost)

　　Knowledge: Broad company knowledge and strong understanding of dealer operations. Thorough knowledge of mining equipment management, Caterpillar Maintenance & Repair Process framework & product problem management

　　Behaviors: Ability to deal with sensitive issues, mentor and coach, and/or persuade others on new methods of equipment application, new technology and distribution methods. Self-starter and team player. Strong communication, presentation and training skills

　　Proficiency in data analysis. Accomplished in the use of business tools for communicating ideas. Strong project management skills

　　Language : English Advanced

　　Top Candidates Will Also Have:

　　•Prior experience in site-based role such as Site Performance Manager, JSS Fleet manager, AHS Run Team or equivalent

　　•Strong understanding of cost per hour and cost per ton factors and how they relate to mining equipment

　　•Thorough knowledge of mining products (preferably Caterpillar products), machine applications, mine site applications, autonomous systems and mine/dealer relationships

　　•Presenting / Training experience

　　•Understanding of Caterpillar Mining Best Practices

　　•Experience with Caterpillar Dealers

　　The position requires 50% traveling, both domestically and internationally.

　　The location of the position is flexible within Chile.

　　Caterpillar is an Equal Opportunity Employer (EEO).

　　Not ready to apply? Join our Talent Community (http://flows.beamery.com/caterpillarinc/talcom) .

　　There’s more to work at Caterpillar than just the work itself. We hire smart, friendly people and it shows in our culture. We hold ourselves to high standards and make sure our values of integrity, excellence, teamwork, commitment and sustainability come to life in the way we work. We make sure our employees feel continuously challenged while also supported. We provide professional growth opportunities, including leadership programs. We celebrate the diversity of our team, while also working together as one Caterpillar.

　　Our culture, like everything at our company, is made possible by each employee’s contribution. Person by person, we create the environment we work in, and we are proud of the Caterpillar we’ve built.