Job Description

　　At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

　　Boeing Commercial Airplanes (BCA) is looking for a stable Field Service Representative (Mid-Level or Senior) (Level 3 or Level 4) to support our airline customers at our customer facility in Atlanta, GA.

　　In this role you will have the opportunity to interact with our airline customers in a fast paced and dynamic environment supporting the operation of their Boeing fleet. Additionally, you will have the opportunity to interact with many different organizations within the Boeing Company that are involved with our customers; such as Sales, Marketing, Engineering, Customer Support, Business Operations and many others. Selected candidate will be required to work onsite in Atlanta, GA at customer facilities and should be authorized to work and live in the US as a local hire.

　　Our teams are currently hiring for a broad range of experience levels including; Mid-level or Senior Level Field Service Representative.

　　Position Responsibilities:

　　Provides airline operations support and maintains Boeing presence at customer location.Monitors fleet status and operational issues. Reviews aircraft and fleet reliability issues and develops solutions. Provides technical and operational guidance to customers.Represents Boeing and customer on internal/external issues.Find opportunities to leverage Boeing products and services.Develops action plans, coordinates resources to provide solutions and resolve Aircraft on Ground (AOG) situations.Validates or reviews effectiveness of company provided solutions, takes corrective action, and develops recommendation for process/product improvements.Develops and conducts targeted training.Contributes to the development of strategy and support plan to achieve customers' operational objectives. Deploys and monitors support plan and acts to meet performance objectives.Provides guidance and consultation to customers related to a broad range of technical and operational issues. Conducts on-site in-depth research of Boeing and customer data to resolve a broad range of issues and provide responses. Consults with Boeing resources on technical support and status. Assesses response effectiveness.Conducts root-cause analysis on customer and Boeing fleet operational data to identify/evaluate trends and opportunities to increase dispatch reliability.Reviews customer maintenance operations/programs and provides recommendations to improve safety, efficiency and increase aircraft availability.Conducts process improvement projects to increase customer self-sufficiency and/or reduce the demand for support.Provides input to Sales teams to find opportunities to leverage Boeing products and services to meet customer specific requirements.Coordinates with many internal Boeing organizations to ensure seamless support is provided to address customer issues, and coordinates meetings between customer and Boeing representatives when necessary.Provides visibility of significant customer in-service problems and opportunities to Boeing stakeholders. Maintains situational awareness and provides visibility of management level customer concerns.Coordinates resolution of spare parts delivery and warranty claims processing issues. Provides technical and operational content for warranty and spares issues.Maintains location-specific data and provides customer reports for Boeing visibility.Helps implement aircraft entry-into-service plans for new model deliveries.Provides training and assistance with issues related to the maintenance, operations, troubleshooting, fault rectification items.Provides hands-off assistance to customer in turn-around and dispatch of aircraft on the flight line.

　　This position is expected to be 100% onsite. The selected candidate will be required to work onsite in Atlanta, GA. This position location is stable, and as such will not rotate assignment.

　　This position must meet Export Control compliance requirements, therefore a "US Person" as defined by 22 C.F.R. § 120.15 is required. "US Person" includes US Citizen, lawful permanent resident, refugee, or asylee.

　　Basic Qualifications (Required Skills/Experience):

　　Bachelor degree or higher or an FAA/EASA Airframe & Powerplant (A&P) license or equivalent.3+ years of experience coordinating technical solutions for airline customers3+ years of experience navigating aircraft maintenance documents (AMM, IPC, MPD, SRM, WDM etc).Must be willing to be on call 24x7 as required to support emergent airline customer requirements.Must be willing to travel from assigned location both domestically and internationally 10% of the time to support local business and customer needs.

　　Preferred Qualifications (Desired Skills/Experience):

　　5+ years' related work experience or an equivalent combination of education and experience.Engineering degree with aviation experience OR an A&P license with relevant work experience.Experience working with airline customers.5+ years of experience coordinating technical solutions for airline customers.5+ years of experience navigating aircraft maintenance documents (AMM, IPC, MPD, SRM, WDM etc).5+ years of experience in aircraft maintenance and repair computer applications such as "My Boeing Fleet".Experience reading and interpreting drawings, specifications, material processes, system schematics and wiring diagrams.

　　Typical Education & Experience:

　　Mid-Level (Level 3): Education/experience typically acquired through advanced education (e.g. Bachelor) and typically 6 or more years' related work experience or an equivalent combination of education and experience (e.g. Master+4 years' related work experience, 10 years' related work experience, etc.).

　　Senior (Level 4): Education/experience typically acquired through advanced education (e.g. Bachelor) and typically 10 or more years' related work experience or an equivalent combination of education and experience (e.g. Master+8 years' related work experience, 14 years' related work experience, etc.).

　　Relocation:

　　This position offers relocation based on candidate eligibility.

　　Drug Free Workplace:

　　Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

　　Shift Work:

　　This position is for 1st shift

　　Union:

　　This is a non-union represented position.

　　At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.

　　The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.

　　The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

　　Please note that the salary information shown below is a general guideline only. Salaries are based upon candidate experience and qualifications, as well as market and business considerations.

　　Summary pay range for Mid-Level (level 3): $80,750 - $109,250

　　Summary pay range for Senior (level 4): $96,900 - $131,100

　　Export Control Requirements: U.S. Government Export Control Status: If the successful candidate is not a "U.S. Person" (as defined by 22 C.F.R. § 120.15 "U.S. Person" includes U.S. citizens, lawful permanent residents, refugees, or asylees) and the position requires access to export-controlled data, an appropriate export authorization by the U.S. Government may be required prior to such access. Employment, and the continuity of employment of non-U.S. persons, is contingent upon the company's ability to secure and maintain the necessary export control authorization.

　　Export Control Details: US based job, US Person not required

　　Equal Opportunity Employer:

　　Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.