Date Posted:

　　2023-11-06

　　Country:

　　United States of America

　　Location:

　　A01: Rockford - Aerospace 4747 Harrison Avenue, Rockford, IL, 61125 USA

　　Position Role Type:

　　OnsiteThe Principal Specialist, Contracts and Customer Service position is a part of the aftermarket team located in Rockford, IL. This position would be a part of a great team administrating customers within North America, Europe and the Middle East.Primary Responsibilities:

　　Communicate effectively and professionally with customersDigest large amounts of data quickly while dealing with ambiguityManagement of contracts to include assistance with customer delivery status inquiries, customer delivery expedite requests, the implementation of contract modifications to standard work and other customer requests as neededAbility to train and develop others around them in areas of expertiseContinue to develop and participate in efficient process improvements using CORE PrinciplesReceipt, review, and processing of customer orders, RFQ's and discrepancies in accordance with standard terms and conditions or customer specific contractual obligationsExtensive internal interface with various support organizations within the organizationEnsuring all necessary flow-downs to supply chain, shipping, quality, etc. are communicated timely and accuratelyResponsible for assisting with timely payment from customersMust be willing and able to travel 5% of the timeBasic Qualifications:

　　Typically requires a University Degree and minimum 5 years of prior relevant experience or an Advanced Degree in a related field and minimum 3 years of experience or in absence of a degree, 9 years of relevant experienceMust be authorized to work in the U.S. without sponsorship now or in the future. Collins Aerospace will not offer sponsorship for this position

　　Preferred Qualifications:

　　Customer Service experience with the ability to collaborate amongst internal multiple functions and external customersPrior experience supporting contractsPrior distribution or logistics experience and knowledge of international trade protocolsAbility to process large amounts of information quickly, handle ambiguity, make sound business decisions, and be open mindedExperience with Microsoft applications, SAP, reporting, database manipulation and/or VBA not required but a plusCollins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio, and expertise to solve customers' toughest challenges and to meet the demands of a rapidly evolving global market.At Collins Aerospace, our customers are at the core of our business. And meeting each of their unique needs is the key to our success. The Customer & Account Management organization plays a critical role at Collins Aerospace both internally and externally. We provide executive-level support to major original equipment manufacturers and defense customers and support our Strategic Business Units (SBUs) by augmenting key relationships and maintaining an excellent customer experience. Internally, we develop and support our SBUs by strategically planning and capturing future growth opportunities while ensuring customer satisfaction. If you want to advance your career while contributing to a vision that helps our customers redefine the aerospace industry, then consider landing here!#reempowerprogram This role is also eligible for the Re-Empower Program. The Re-Empower Program helps support talented and committed professionals as they rebuild their capabilities, enhance leadership skills, and continue their professional journey. Over the course of the 14-week program, experienced professionals will gain paid, on-the-job experience, have an opportunity to participate in sessions with leadership, develop personalized plans for success and receive coaching to guide their return-to-work experience. Upon completion of the program, based on performance and contributions participants will be eligible for a career at RTX.Minimum Program Qualifications To qualify for the Raytheon Technologies, Re-Empower Program, candidates should: • Be on a career break of one or more year at time of application • Have prior experience in functional area of interest • Have interest in returning in either a full-time or part-time positionDiversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.WE ARE REDEFINING AEROSPACE.* Please consider the following role type definitions as you apply for this role.Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world - and access to Collins sites when their work requires in-person meetings.Some of our competitive benefits package includes:

　　Medical, dental, and vision insurance Three weeks of vacation for newly hired employees Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option Tuition reimbursement program Student Loan Repayment Program Life insurance and disability coverage Optional coverages you can buy: pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection Birth, adoption, parental leave benefits Ovia Health, fertility, and family planning Adoption Assistance Autism Benefit Employee Assistance Plan, including up to 10 free counseling sessions Healthy You Incentives, wellness rewards program Doctor on Demand, virtual doctor visits Bright Horizons, child and elder care services Teladoc Medical Experts, second opinion program And more! At Collins, the paths we pave together lead to limitless possibility. And the bonds we form - with our customers and with each other -- propel us all higher, again and again.Apply now and be part of the team that's redefining aerospace, every day.RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

　　Privacy Policy and Terms:Click on this link to read the Policy and Terms