Discover Vanderbilt University Medical Center: Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of diverse individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health recognizes that diversity is essential for excellence and innovation. We are committed to an inclusive environment where everyone has the chance to thrive and where your diversity of culture, thinking, learning, and leading is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research.

　　Organization:

　　VUMC IT Cloud Enterprise Collaboration Platform Op

　　Job Summary:

　　Support and manage various technologies within the Microsoft 365 (M365) platform. Responsible for providing support with a solid knowledge of administering, tuning, monitoring, and troubleshooting this technology. Enforces policies and procedures for maintaining the security and integrity of this technology while ensuring the system maintains availability and its disaster recovery requirements. Researches and resolves incidents that may arise within the Microsoft 365 platform and report any performance issues. Research new technologies and services released within the M365 Platform. Implements small development projects.

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　　KEY RESPONSIBILITIES

　　• Designs, implements and supports the enterprise communication and collaboration systems.

　　• Ensures integrity, security, stability and recoverability of systems.

　　• Provides technical support research.

　　• The responsibilities listed are a general overview of the position and additional duties may be assigned.

　　PREFERRED QUALIFICATIONS:

　　Bachelor’s degree preferred

　　3 years of relevant experience preferred

　　IT Technical Certificate preferred

　　TECHNICAL CAPABILITIES

　　• Server Configuration Management (Novice): Possesses sufficient fundamental proficiency to successfully demonstrate the use of configuration tools. Supports the management of changes made to hardware, software, firmware, documentation, test, test fixtures and test documentation of an automated information system throughout the development and operational life of a system.

　　• Server Administration (Intermediate): Demonstrates mastery of the skill in practical applications of a difficult nature. Possesses sufficient knowledge, training, and experience to be capable of successfully delivering products and services using the skill without requiring support and instruction from others. Able to train and educate by setting the example, giving technical instruction, providing leadership, and generally raising the level of performance of others while on the job.

　　• Server Security (Novice): Has detailed knowledge of the functionality of security systems and understands how they work and interface with data, applications and systems. Able to explain and document the functionality of security requirements and how they relate to the business and an information security program.

　　• Server Monitoring and Tuning (Intermediate): Demonstrates knowledge of what metrics are available, understands their meaning, and can produce sophisticated reports. Possesses sufficient knowledge, training, and experience to be capable of successfully delivering products and services using the skill without requiring support and instruction from others. Able to direct associates of lower proficiencies on where to find data. Performs statistical analysis with performance tuning data.

　　• Server Installation and Upgrade (Novice): Has the ability to install software on a specific platform. Demonstrates an ability to resolve problems that may occur during the installation of software. Is capable of understanding the design and purpose of the software being installed.

　　Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more.

　　At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose.

　　Core Accountabilities:

　　Organizational Impact: Executes job responsibilities with the understanding of how output would affect and impact other areas related to own job area/team with occasional guidance. Problem Solving/ Complexity of work: Analyzes moderately complex problems using technical experience and judgment. Breadth of Knowledge: Has expanded knowledge gained through experience within a professional area. Team Interaction: Provides informal guidance and support to team members.

　　Core Capabilities :

　　Supporting Colleagues:- Develops Self and Others: Invests time, energy, and enthusiasm in developing self/others to help improve performance e and gain knowledge in new areas.- Builds and Maintains Relationships: Maintains regular contact with key colleagues and stakeholders using formal and informal opportunities to expand and strengthen relationships.- Communicates Effectively: Recognizes group interactions and modifies one's own communication style to suit different situations and audiences. Delivering Excellent Services:- Serves Others with Compassion: Seeks to understand current and future needs of relevant stakeholders and customizes services to better address them.- Solves Complex Problems: Approaches problems from different angles; Identifies new possibilities to interpret opportunities and develop concrete solutions.- Offers Meaningful Advice and Support: Provides ongoing support and coaching in a constructive manner to increase employees' effectiveness. Ensuring High Quality: - Performs Excellent Work: Engages regularly in formal and informal dialogue about quality; directly addresses quality issues promptly.- Ensures Continuous Improvement: Applies various learning experiences by looking beyond symptoms to uncover underlying causes of problems and identifies ways to resolve them. - Fulfills Safety and Regulatory Requirements: Understands all aspects of providing a safe environment and performs routine safety checks to prevent safety hazards from occurring. Managing Resources Effectively: - Demonstrates Accountability: Demonstrates a sense of ownership, focusing on and driving critical issues to closure.- Stewards Organizational Resources: Applies understanding of the departmental work to effectively manage resources for a department/area.- Makes Data Driven Decisions: Demonstrates strong understanding of the information or data to identify and elevate opportunities. Fostering Innovation:- Generates New Ideas: Proactively identifies new ideas/opportunities from multiple sources or methods to improve processes beyond conventional approaches.- Applies Technology: Demonstrates an enthusiasm for learning new technologies, tools, and procedures to address short-term challenges.- Adapts to Change: Views difficult situations and/or problems as opportunities for improvement; actively embraces change instead of emphasizing negative elements.

　　Position Qualifications:

　　Responsibilities:

　　Certifications:

　　Work Experience:

　　Relevant Work Experience

　　Experience Level:

　　2 years

　　Education:

　　Bachelor's

　　Vanderbilt Health recognizes that diversity is essential for excellence and innovation. We are committed to an inclusive environment where everyone has the chance to thrive and to the principles of equal opportunity and affirmative action. EOE/AA/Women/Minority/Vets/Disabled