POSITION OVERVIEW

　　Lead employees in all service center functions. Ensure customer satisfaction by timely, proper handling of shipments and apply all applicable administrative support responsibilities.

　　ESSENTIAL JOB DUTIES/RESPONSIBILITIES

　　Lead, educate and develop employeesMonitor education of all new employeesPlan the daily manpower needs to ensure customers' freight is delivered and picked-up timelyCommunicate with dispatch at various terminals to coordinate the movement of trailers and freightResponsible for the clean and safe working condition of the facility and equipmentImplement company policy in all matters including hires, disciplinary issues and terminationsMonitor and analyze all opportunities to cut costs and improve efficienciesProvide clear and frequent communication to all employees on service center productivity and company policies and proceduresCommunicate with Account Manager(s) to ensure customers' and company's needs are metIdentify freight moving at incorrect weight and classificationEnsure all OSandD is identified and processed properlyAssist customers with rate quotes, claim information and setting appointmentsReview data on claims and investigateOrganize safety teams and facilitate meetingsMonitor actual performance data and gather information for reportingComply with all applicable laws/regulations, as well as company policies/proceduresPerform other duties as requiredDISCLAIMER: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

　　QUALIFICATIONS

　　Must possess high school diploma or equivalentMust have one year's experience in the transportation industry in an operations leadership role or related positionMust be able to travel as neededThorough knowledge of LTL Industry, DOT Rules and Regulations, OSHA Laws, Hazardous Materials Regulations, NMFC and Tariff Rules, and company policies and procedures, preferredProven leadership and interpersonal skillsMust be multi-tasked oriented and possess good organizational skillsProficient in Microsoft Office (Word, Excel, PowerPoint), InternetStrong communication skills (written, verbal and visual)Able to work in a remote location, taking self initiative without requiring immediate local supervisionFedEx Freight is an Equal Opportunity Employer, including disabled and veterans.

　　If you have a disability and you need assistance in order to apply for a position with FedEx Freight, please call 800-888-8252 or e-mail at [email protected].

　　FedEx Freight will not discharge or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

　　FedEx Freight is an Equal Opportunity Employer, including disability and protected veteran.