Paynada is a leading provider of payment technology services that delivers innovative solutions driven by customer needs. Our partnerships, technologies and employee expertise enable us to provide a broad range of products and services that allow our customers to accept all payment types across a variety of distribution channels in the US & Canada markets. We operate like a startup with all the energy and pace, but with the confidence of many years of success and secure private financial backing. 

　　  Paynada is looking for a Technical Support Specialist to join our team in our Allen, Texas, office. This person will provide technical guidance and support to our business and customers.    

　　The ideal candidate will have a strong technical background, solid analytical skills, and proven problem-solving experience. He/she will use their interpersonal skills to communicate with customers and provide a solution to their technical problems quickly and professionally.  

　　Essential Duties and Responsibilities include the following:

　　Work closely with multiple departments and vendors to ensure a smooth, activation and continued support for merchants.

　　Answer 40+ calls per day

　　Make 40+ outbound calls per day

　　Foresee and resolve possible issues. 

　　Review files to ensure proper set up and installation and support.

　　Deploy and install new equipment and reprogram existing equipment.

　　Create POS VAR sheets

　　Reprogram existing equipment

　　Build Payment Gateways

　　Offer general support to merchants and sales agents

　　Provide excellent customer service and technical support to both merchants and sales agents. 

　　Other duties as assigned

　　Qualifications and Requirements:

　　Associate's degree, or equivalent from two-year college, or technical school.

　　One to three years of merchant processing experience

　　One to two years technical/customer support experience

　　Technically savvy with strong project management skills

　　Experience troubleshooting issues and achieving solutions

　　The ability to explain to a non-technical person in a way they will understand

　　Willingness to work varying schedule which does include after hours support

　　This position is in office for 3-4 days a week with 1-2 days at home depending on company needs.

　　Flexibility is a requirement for this position  

　　Bilingual a plus

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