If you want to be a part of a growing organization and make a difference in the community, come work for Shalom Austin!

　　Membership Manager

　　Compensation

　　We’ll pay you an annual salary of $47,000 to $50,000 .

　　Our great benefits

　　We’ll provide a FREE membership to the fitness and aquatics center, and offer you discounts on programs, including personal training.

　　We are a learning organization! Our staff have regular opportunities for training and continuing education.

　　We offer outstanding medical insurance coverage through Blue Cross Blue Shield, and we’ll pay over 80% of the premium cost of our base plan on your behalf.   

　　You will have the option to contribute to our 403(b) with and the opportunity for a company match.

　　We provide life and long-term disability insurance, and we pay 100% of the cost for you.  

　　We will give you lots of paid time off. First-year employees receive: 18 days of paid time off, and more than 15 Jewish and Federal holidays.  

　　We’ll offer you up to a 50% discount for your kiddos in our amazing early childhood program, as enrollment allows.   

　　You will have access to our amazing Employee Assistance Program (EAP) .

　　We understand that you need a work/life balance and that you have commitments outside of the workplace, so we’ll do our very best to offer you some flexibility in your work schedule.   

　　We’ll provide you with the opportunity to make a difference in the Central Texas Jewish community every day.    

　　About the Job  

　　The Membership Manager is a full-time, exempt level position.  With direction from the Membership Experience Director, will play a pivotal role in the recruitment and retention of JCC members, working collaboratively with the membership staff to implement strategic initiatives that drive acquisition, engagement, and satisfaction among our diverse community.

　　 You’ll wow us by masterfully performing the following key duties and responsibilities:    

　　Membership Retention and Management

　　Implement innovative strategies to attract new members through various channels, working closely with marketing on identifying areas of opportunity.

　　Collaborate with the Membership Experience Director and marketing to develop and implement member retention and engagement strategies.

　　Effectively communicate membership benefits to current and potential members, ensuring a comprehensive understanding of the offerings at the Dell JCC.

　　Membership Operations:

　　Maintain accurate and up-to-date membership records, promptly updating changes in payment methods, contact information, and membership status.

　　Assist in providing detailed monthly membership statistics for retention and sales.

　　Support the monthly billing process for memberships with accuracy and efficiency.

　　Welcome Desk Operations:

　　Supervise and lead the Welcome Desk staff, fostering a positive and collaborative work environment.

　　Identify opportunities for process improvement and efficiency within Welcome Desk operations.

　　Regularly assess the performance of Welcome Desk staff, providing constructive feedback and recognition.

　　Job Requirements  

　　Bachelor's degree or 2 years plus of experiences in a related field

　　2 plus years’ experience in a supervisory role, preferably in a customer service or membership setting.

　　Must have availability to work nights and weekends.

　　Exceptional interpersonal and communication skills

　　Strong work ethic that includes punctuality, organization, and attention to detail.

　　Ability to maintain a friendly, enthusiastic, and positive attitude.

　　Proficient in data management and reporting.

　　Ability to work collaboratively in a team-oriented environment

　　Adhere to our Mission, Core Values, and all HR policies and procedures.

　　Preferred Education and Experience

　　Strong experience working with membership databases. Knowledge of Daxko or a similar CRM is a plus.

　　About Us  

　　We are Shalom Austin, the hub of Jewish life in Central Texas.   

　　We are a 501(c)3 nonprofit organization comprised of the Jewish Community Center (JCC), Jewish Federation, Jewish Family Service (JFS), and the Jewish Foundation.  

　　We are a passionate group of more than 200 staff working on our mission of enhancing the quality of Jewish life in the greater Austin area and around the world through philanthropy, education, social service, culture, spirituality and total wellness.  

　　About You  

　　You care about UNITY. You recognize the importance of one team that leverages resources, talents and expertise to achieve a common purpose.  

　　You care about EXCELLENCE. You are committed to continual improvement, and you consistently set new standards for success.  

　　You care about RESPECT. You nurture your workplace through honesty, sincerity, and responsibility.  

　　You care about CREATIVITY. You approach both opportunities and obstacles with a spirit of flexibility, thinking critically to achieve innovative solutions.  

　　You care about INITIATIVE. You are a self-starter, driven to exceed expectations and claim a sense of ownership as you pursue your goals.  

　　You care about KNOWLEDGE. You engage in continuous learning and actively seek opportunities that provide professional enrichment and personal fulfillment.   

　　Please note that successful candidates for this position may be subject to a background check as part of the hiring process and will be used to assess eligibility for employment. Any discrepancies may result in the withdrawal of the job offer or termination of employment. All information will be handled confidentially and in accordance with applicable laws.

　　Due to the high volume of applications received, we cannot respond to individual telephone inquiries about whether or not a position has been filled. Only applicants selected to move forward in the recruitment process will be contacted by phone; all other applicants will be notified by email.

　　Shalom Austin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion*, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

　　*Although we are a Jewish organization, we welcome candidates of any or no religious affiliation to apply.

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