Membership Coordinator

　　Sussex County YMCA, 15 WITS END DR, HAMBURG, New Jersey, United States of America

　　Req #1486

　　Thursday, January 11, 2024

　　We are an all - inclusive organization joined together by a shared commitment to nurturing the potential of kids, promoting healthy living and fostering a sense of social responsibility. As a growing, mission focused, and future-oriented association of YMCAs, the Metro YMCA of the Oranges has an exciting opportunity for a highly motivated, mission-driven, candidate to join our team.

　　Under the general direction of the Membership Director, the Membership Coordinator is responsible for Welcome Center duties, including training and onboarding of new staff, connection for new members and engagement for all members.

　　ESSENTIAL FUNCTIONS:

　　Maintain a friendly and professional environment of member service as priority one.

　　Provide a high level of service to prospective and current members in person, by telephone and via email.

　　Conduct Cause Driven tours for potential new members using a consultative approach, determining needs and offering solutions.

　　Execute the process for Staff onboarding.

　　Prepare and maintain accurate membership accounts, assist the Membership Director with membership changes, holds and cancellations.

　　Communicate effectively with all members, build and maintain relationships with the community, businesses, and organizations.

　　Ensure that staff understands and complies with all personnel and other policies.

　　Assist the Membership Director with staff scheduling and coverage.

　　As a member of the leadership staff, share responsibility for the administration of success for the overall Branch performance and help maintain a positive image for the YMCA.

　　Assist in organizing membership events at the YMCA (Member Appreciation, Open Houses, etc.) and coordinates registration, staffing and promotional items for community.

　　Serve as leader on duty in absence as director to ensure building safety and child protection by completing the hourly quick check. Troubleshoot member issues as needed.

　　Participate in, support the Annual Campaign, and play a leadership role in the campaign efforts.

　　Participate in workshops, trainings and seminars that will enhance professional growth.

　　Carry out aspects of the current strategic plan applicable to position.

　　Participate in required Branch and Association-wide activities and events.

　　Participate on staff committees and quality teams as requested or necessary.

　　Articulate and model YMCA’s four core values of Caring, Honesty, Respect and Responsibility.

　　Perform other job-related duties.

　　YMCA COMPETENCIES (Leader):

　　Mission Advancement: Accepts and demonstrates the Y’s values. Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective, supportive working relationships with them. Supports fund-raising.

　　Collaboration: Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person’s point of view, and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others.

　　Operational Effectiveness: Makes sound judgments, and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create a better member experience. Establishes goals, clarifies tasks, plans work and actively participates in meetings. Follows budgeting policies and procedures, and reports all financial irregularities immediately. Strives to meet or exceed goals and deliver a high-value experience for members.

　　Personal Growth: Pursues self-development that enhances job performance. Demonstrates an openness to change, and seeks opportunities in the change process. Accurately assesses personal feelings, strengths and limitations and how they impact relationships. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.

　　MINIMUM REQUIREMENTS/QUALIFICATIONS:

　　BA/BS in Management, Marketing, Communications or related field or equivalent experience.

　　Minimum of 4 years of related experience in membership/customer service, sales and/or marketing.

　　Experience in staff supervision and leadership.

　　Knowledge of Membership practices and quality program development.

　　Excellent financial skills and ability to maintain confidential materials.

　　Excellent written and oral communication skills.

　　Superior interpersonal skills.

　　Strong time management and organizational skills.

　　Computer proficiency.

　　Ability to build relationships with community leaders in an effort to develop membership growth.

　　Ability to maintain professionalism and confidentiality at all times

　　INTERNAL CANDIDATES: Current active employees of the Metropolitan YMCA of the Oranges should apply via the Careers section of the Dayforce Employee Account.

　　We offer a competitive compensation and benefits package. Additional compensation includes 12% retirement upon eligibility, 403b plan, generous PTO plan, professional development opportunities and complimentary use of YMCA facilities.

　　We are proud to be an EEO/AA/employer M/F/D/V. Employment is subject to extensive background check.

　　Other details

　　Pay Type Hourly

　　Min Hiring Rate $18.00

　　Max Hiring Rate $20.00

　　Sussex County YMCA, 15 WITS END DR, HAMBURG, New Jersey, United States of America

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