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Member Solutions Recovery Specialist
Member Solutions Recovery Specialist-March 2024
Antigo
Mar 30, 2026
About Member Solutions Recovery Specialist

  Description

  Our Member Solutions is seeking a full time Recovery Specialist! This individual will maintain an acceptable level of consumer, commercial and real estate loan recoveries for loans already classified as a loss to the credit union.

  Job duties

  Manage vendor relationships with third party collection agencies to ensure quality and effectiveness of the vendor

  Maintain a computerized queue system for contacting, working with, and collecting payments from members who caused a loss to the credit union; including keeping record of each collection attempt

  Attempts to establish payment plans, assignment of wages, and/or seeks garnishment for charging off debt.

  Work with proper credit reporting agencies to ensure proper credit reporting is completed and responds to member disputes

  Partner with internal and external legal counsel and serves as point person for the filing of legal actions for small and large claim actions

  Serves as a back up to Member Solutions Specialists as necessary to ensure department needs are met

  Works as scheduled, including Saturdays, to provide consistent service to the membership

  Qualifications

  High school diploma or equivalent

  Minimum of 1 year’s experience in collections, lending or a related capacity

  Valid driver’s license as some travel is required

  Working knowledge of Microsoft office and Windows programs

  Strong written and verbal communication skills and the ability to work with a wide variety of people on a regular basis

  Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

  The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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