Description

　　Our Member Solutions is seeking a full time Recovery Specialist! This individual will maintain an acceptable level of consumer, commercial and real estate loan recoveries for loans already classified as a loss to the credit union.

　　Job duties

　　Manage vendor relationships with third party collection agencies to ensure quality and effectiveness of the vendor

　　Maintain a computerized queue system for contacting, working with, and collecting payments from members who caused a loss to the credit union; including keeping record of each collection attempt

　　Attempts to establish payment plans, assignment of wages, and/or seeks garnishment for charging off debt.

　　Work with proper credit reporting agencies to ensure proper credit reporting is completed and responds to member disputes

　　Partner with internal and external legal counsel and serves as point person for the filing of legal actions for small and large claim actions

　　Serves as a back up to Member Solutions Specialists as necessary to ensure department needs are met

　　Works as scheduled, including Saturdays, to provide consistent service to the membership

　　Qualifications

　　High school diploma or equivalent

　　Minimum of 1 year’s experience in collections, lending or a related capacity

　　Valid driver’s license as some travel is required

　　Working knowledge of Microsoft office and Windows programs

　　Strong written and verbal communication skills and the ability to work with a wide variety of people on a regular basis

　　Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

　　The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)