Description

　　Provide flexible coverage of front-desk and/or call center when staffing needs

　　Works between Front Desk & Call Center as

　　Works cohesively within the Patient Services

　　Maintains confidentiality of patients, administrative, and financial functions

　　Manage high-volume amount of inbound and outbound calls in a timely

　　Answers phone promptly; in a polite and professional manner

　　Documents all incoming & outgoing phone calls within the EMR

　　Meet or exceed Quality Assurance Requirements and other key performance

　　Schedules appointments for patients:

　　Obtains & Enters accurate demographic information into the EMR

　　Identifies appropriate insurance as needed and re-verifies accordingly

　　Schedules appointments correctly, clearly documenting the reason for the appointment

　　Reviews appointment details with caller prior to hanging up

　　Updates patient registration/demographic info with new/terminated insurance policies, copay information

　　Makes reminder phone calls as requested

　　Reschedules appointments when necessary

　　Acts as liaison between patient and Health Center Staff

　　Directs calls to other departments/individuals when needed

　　Resolves problems and fulfills requests by clarifying desired information; researches and explores alternative solutions; implements solutions; escalates unresolved problems.

　　Understands when to escalate calls to management

　　Greets and Checks In/Checks Out

　　Routine patient and family/aide

　　Processes new patient registration forms, HIPAA, privacy notice, and demographic change forms.

　　Communicates Sliding Scale policy to patients, requests documentation, and sets up new patients on Sliding Scale.

　　All other duties as assigned by the Patient Services

　　Maintains confidentiality of patients, administrative and financial functions

　　Means and ability to travel between health center

　　II. Supervisory Responsibilities

　　None.

　　III. Qualifications, Education and/or Experience

　　To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

　　High school diploma, General Education Diploma (GED), or High School Equivalency Diploma (HSE); College degree preferred. Previous experience preferred.

　　IV. Necessary Skills & Abilities Language Skills

　　Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

　　Mathematical Skills

　　Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.

　　Reasoning Ability

　　Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

　　Computer Skills

　　To perform this job successfully, an individual should have basic to intermediate knowledge of Microsoft Office software (Outlook, Excel, Word), as well as Practice Management and Electronic Medical Record software.

　　Other Skills and Abilities

　　Experience with clerical procedures

　　Should be well

　　Knowledge of standard clerical procedures and filing system

　　Skill and Ability to communicate effectively in oral and/or written

　　Excellent Telephone Skills

　　V. Physical Demands

　　The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

　　While performing the duties of this Job, the employee is regularly required to sit. The employee is frequently required to use hands to finger, handle, or feel. The employee is occasionally required to stand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

　　Qualifications

　　Skills

　　Required

　　Attention to Detail: NoviceEducation

　　Required

　　High School or Equivalent or better in any field of study