Description

　　Position Highlights:

　　Lifestyle: Sandusky was voted “Best Coastal Small Town in America”. You will have the opportunity to enjoy living and working in this growing area along the beautiful shores of Lake Erie.

　　Work/life: You will find support to help you manage your personal life while building a career.

　　Employee-centric: Tuition reimbursement, loan forgiveness, comprehensive major medical, dental and vision insurance, paid time off, 401(k), health and wellness offerings, monthly employee events, and more.

　　About Firelands Health:

　　Our goal at Firelands Health is to be the best & preferred independent healthcare employer for the Sandusky Bay region.

　　Firelands Health is the area’s largest and most comprehensive resource for quality medical care. We are “big enough to care for you, and small enough to care about you”. We are locally managed and governed as a not-for-profit healthcare facility, serving the counties of Erie, Ottawa, Sandusky, and Huron, covering a regional service area with over 300,000 residents. Our mission is to provide excellent healthcare, promote community wellness, and improve the lives we serve.

　　Our Core ACE Values: Attitude: We choose to be positive and inclusive every day. Commitment: We are committed to exceed the expectations of those we serve. Enthusiasm: We will work passionately to make a difference.

　　Position Summary

　　Responsible for performing a variety of duties including but not limited to: greeting patients, vendors, and other visitors and notifying appropriate staff of their arrival, operating telephone console to route incoming calls and place outgoing calls, scheduling of patient appointments, obtaining current and accurate insurance information each visit, verifying coverage through insurance company, obtaining pre-certifications or prior authorizations as needed, maintaining daily accurate records for timely billing of accounts, notifying patients of account status and payments due using collection techniques to assist in keeping accounts receivable current. Assigned to a specific practice but may need to assist in covering other practice sites.

　　Obtains, verifies, updates and scans patient information and provides support services to patients and medical staff

　　Verifies patient’s current insurance coverage through insurance websites

　　Collects and posts co-pays and past due balances, and completes any necessary forms obtaining signatures as necessary

　　Obtains prior authorizations and pre-certifications as needed

　　Manages referrals through EMR

　　Follows all incentive guidelines by helping the practice meet a variety of incentive program goals, including Meaningful Use and Patient Centered Medical Home

　　Performs daily banking through Virtual Merchant and FRMC cashiers

　　Prepares a daily financial spreadsheet for practice

　　Ensure the submission of timely, accurate and complete information to the Central Billing Office

　　Uses collection management reports to keep accounts receivable current

　　Looks for instances of Red Flag Identity theft patterns and reports potential threats to Privacy Officer

　　Requests, locates, sends and receives patient medical records according to federal, state or local guidelines

　　Maintains medical appointments for patients

　　Answers phones in a pleasant manner, screens calls following clinic guidelines to appropriately and expeditiously direct caller

　　Maintains clean, orderly waiting area including patient message board, children’s area, and reading materials

　　Organizes and maintains an inventory system to ensure adequate levels of supplies with emphasis on patient care and cost containment

　　Demonstrates Competence related to the application of our core values.

　　Practices all facets of Health & Safety

　　Demonstrates competence in communication, professionalism, organizational and analytical skills, and technical/professional skills and knowledge in performance of duties and responsibilities rendered to the customer population served.

　　What you will need:

　　High school graduate; vocational education preferred.

　　Experience in medical ambulatory setting.

　　Current CPR certification or obtained within 3 months of employment and maintained.

　　Proficient in the use of personal computers with strong typing skills. Skilled in the use of Microsoft Outlook, Excel, and Word is desired.

　　Eligibility: All employees must be able to provide proof of their identity and their right to work in the United States. As a condition of employment, employee will have annual tuberculin testing. Initial testing upon hire will consist of a 2-step tuberculin test, symptom survey, or chest x-ray. Employees can elect to have the Hepatitis vaccine or sign a wavier to decline due to prior vaccination.

　　Must possess a valid State of Ohio motor vehicle operator's license and insurable under Firelands auto policy. Employee must provide proof of personal automobile liability insurance coverage upon request.

　　Successful completion of a 90 day get-acquainted period.

　　Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

　　The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)