Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

　　Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

　　Position Summary

　　Applicants must live in the state of NC for onsite training

　　We have a new and exciting opportunity working on our CVS Health Accordant Team! Everyone values good health. Accordant's care management programs bring members and their health care providers together to bridge the health care experience.

　　As an Outbound Enrollment Representative, you will work directly with our patients/members to understand their complex medical conditions and explain the available programs that will assist with their care and help improve their quality of life. In this role you will initiate interaction with members through outbound calls, educate the members on our health and wellness programs, and & encourage member to participate. This position will have a focus on continuous learning as our programs vary and you will need this to be able to articulate and educate members on the benefits of the programs. Successful candidates will also have a strong attention to detail as you will need to document the call while speaking to the member taking thorough notes.

　　This position includes helping patients with rare health conditions understand the specifics about the health benefit they are eligible for at no additional cost by communicating the features, advantages, and benefits of the program. Inside sales experience is preferred as the core purpose of this role is to encourage the member to agree to enrolling in a benefit program offered through their health insurance. This position often represents the first impression that the potential new member has of our organization and is critical to sustaining a high level of engagement.

　　This role is a full-time, permanent position. The regular shift would include M-F: 9-6 with one day a week rotating evening shift of 12-9 weekly. Additionally, this role would require the minimum of 6-8 weeks of training in the High Point, NC office.

　　The ability to work from home is based on personal performance. Performance is monitored and measured in accordance to established production goals. Incentives are offered to recognize exemplary performance and the capability of thriving in a fast-paced and dynamic environment.

　　We offer a comprehensive benefits package which includes medical, dental, vision insurance as well as a wide-ranging list of supplemental benefits and discount programs. In addition to sixteen paid days off for employees, we also offer ten paid holidays.

　　Required Qualifications

　　1+ years of experience in a medical or healthcare environment, Inside sales role or customer service/call center environment

　　1+ years experience using Microsoft Office: Word, Excel, and Outlook - must be able to toggle between multiple systems

　　Preferred Qualifications

　　Experience in the healthcare industry

　　Specialty pharmacy background

　　Experience in an inside sales role

　　Education

　　High School Diploma or GED required

　　Pay Range

　　The typical pay range for this role is:

　　$18.50 - $31.10

　　This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

　　In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off ("PTO") or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

　　For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits

　　CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.

　　You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.

　　CVS Health is committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. As such, we strive to provide equal access to the benefits and privileges of employment, including the provision of a reasonable accommodation to perform essential job functions. CVS Health can provide a request for a reasonable accommodation, including a qualified interpreter, written information in other formats, translation or other services through [email protected] If you have a speech or hearing disability, please call 7-1-1 to utilize Telecommunications Relay Services (TRS). We will make every effort to respond to your request within 48 business hours and do everything we can to work towards a solution.