Company :

　　Highmark Inc.

　　Job Description :

　　JOB SUMMARY

　　This job assures that members with complex medical and/or psychosocial needs have access to high quality, cost-effective health care. Assists in the holistic assessment, planning, arranging, coordinating, monitoring, evaluation of outcomes and activities necessary to facilitate member access to healthcare services. Advocates for the most appropriate care plan using sound clinical judgment; accurate planning, and collaboration with internal and/or external customers and contacts. Follows established regulatory guidelines, policies, and procedures in relation to member interventions and documentation of activities related to the member’s care and progress across the continuum of care. Facilitates and/or participates in interdisciplinary and/or interagency meetings, when necessary, to facilitate coordination of services/resources for members.

　　ESSENTIAL RESPONSIBILITIES

　　Communicate effectively while performing customer telephonic interviewing and communication with external contacts.

　　Communicate effectively while interacting with Case Management Specialists, Management Team, Physician Advisors and other interdepartmental contacts.

　　Maintain knowledge of Medical Terminology and Medical Diagnostic Categories/Disease States

　　Educate members in order to enhance member understanding of illness/disease impact and to positively impact member care plan adherence, pharmacy regimen maintenance, and health outcomes.

　　Collaborate with Primary Care Physicians, Medical Specialists, Home Health and other ancillary healthcare providers with the goal being to coordinate member care.

　　Collect member medical information from a variety of sources including providers and internal records and use appropriate clinical judgment, consultation with internal Physician Advisors and other internal cross-departmental consultation to determine unmet member needs.

　　Work primarily independently to identify, define, and resolve a myriad of problem types experienced by the member.

　　Develop an individualized plan of care designed to meet the specific needs of each member.

　　Anticipate the needs of members by continually assessing and monitoring the member’s progress toward goals, care plan status, and re-adjust goals when indicated.

　　Maintain a working knowledge of available resources for addressing identified member needs and to facilitate proactive and efficient provision of services.

　　Be knowledgeable of and consider benefit design and cost benefit analysis when planning a course of intervention in order to develop a realistic plan of care.

　　Communicate and collaborate with other payers (when applicable) to create a collaborative approach to care management and benefit coordination.

　　Maintain a working knowledge of available community resources available to assist members.

　　Coordinate with community organizations/agencies for the purpose of identifying additional resources for which the MCO is not responsible.

　　Work within a Team Environment.

　　Attend and participate in required meetings, including staff meetings, internal Rounds, and other in-services in order to enhance professional knowledge and competency for overall management of members.

　　Participate in departmental and/or organizational work and quality initiative teams.

　　Case collaborate with peers, Case Management Specialists, Management Team, Physician Advisors and other interdepartmental contacts.

　　Participate in interagency and/or interdisciplinary team meetings when necessary to facilitate coordination of member care and resources.

　　Foster effective work relationships through conflict resolution and constructive feedback skills.

　　Attend internal and external continuing education forums annually to enhance overall clinical skills and maintain professional licensure, if applicable.

　　Educate health team colleagues of the role and responsibility of Case Management and the unique needs of the populations served in order to foster constructive and collaborative solutions to meet member needs.

　　Other duties as assigned or requested.

　　QUALIFICATIONS

　　Minimum

　　Bachelor’s degree in nursing or RN certification in lieu of bachelor's degree or Master’s degree in Social Work and 3 years experience in Acute or Managed Care/ experience with Medicaid or Medicare populations. OR

　　Bachelor’s degree in Social Work with five years experience in Acute or Managed Care/ experience with Medicaid or Medicare populations

　　Preferred

　　One year in home clinical or case management experience

　　Experience working with PDN/HHA

　　Experience working with behavioral health population

　　Experience working with pediatrics

　　Medicare and Medicaid experience

　　Managed care experience

　　Working flexible hours to meet member’s needs

　　Proficiency in PC-based word processing and database documentation (Word, Excel, Internet, Outlook)

　　Reliable transportation daily to be able to travel within assigned territory

　　Ability to meet regulatory deadlines.

　　Has a dedicated home work space used only for business purposes and is able to comply with all telecommuter policies.

　　Experience in geriatric special needs, behavioral health, home health

　　Understanding of the importance of cultural competency in addressing targeted populations.

　　Experience with electronic documentation system(s)

　　Travel Requirement:

　　25% - 50%

　　Travel to members’ homes, nursing facilities, and other community based settings in order to complete face to face needs assessments with subsequent telephonic contact with the member in accordance with state and national guidelines, policies, procedures, and protocols.

　　LICENSES AND CERTIFICATIONS

　　R equired

　　Registered Nurse OR Social Work LicensurePreferred

　　NoneSkills

　　NoneSCOPE OF RESPONSIBILITY

　　Does this role supervise/manage other employees?

　　No

　　WORK ENVIRONMENT

　　Is Travel Required?

　　No

　　Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

　　Compliance Requirement: This position adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

　　As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.

　　Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

　　Pay Range Minimum:

　　$57,700.00

　　Pay Range Maximum:

　　$106,700.00

　　Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.

　　Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.

　　EEO is The Law

　　Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity ( https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf )

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　　For accommodation requests, please contact HR Services Online at [email protected]

　　California Consumer Privacy Act Employees, Contractors, and Applicants Notice

　　Req ID: J236465