St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.

　　Practice Based Quality Lead will have primary responsibility for supervising and managing quality performance for their respective practice. The Practice Based Quality Lead will work closely with Management to establish best practice and ensure data driven performance management and quality improvement are implemented at a practice level. The Practice Based Quality Lead will assume primary administrative duties and responsibilities of a Medical Assistant//LPN/RN in addition to Practice Based Quality Lead duties and responsibilities.

　　JOB DUTIES AND RESPONSIBILITIES:

　　Facilitate/lead quality practice improvement activities within assigned practice.

　　Establish a collaborative working relationship with practice team members (practice administrator, providers and staff). Assist staff as needed.

　　Act as a role model in quality improvement, offering advice and support to others.

　　Implement and institutionalize best practice through performance improvement methodologies.

　　Assists in the review and analysis of quality data to identify opportunities for improvement.

　　Enable practice team members (practice administrator, providers and staff) to understand their contribution to quality, expected quality standards, and complete the necessary documentation to support quality and risk management.

　　Maintain and improve quality in all areas of work and practice by addressing and resolving issues related to quality.

　　Identify poor quality performance promptly, identify contributing factors and collaboratively work with practice administrator to take effective action to address to them.

　　Work closely with practice team members (practice administrator, providers and staff) to ensure workflows are aligned with quality initiatives.

　　Attend shared learning collaboratives and display a willingness to learn from others by sharing experiences and information. Attends educational training and in-services as required.

　　Assists in capturing patient demographic information.

　　Conducts pre-visit planning by reviewing and updating the patient’s medical record prior to the appointment with the recent test results and correspondence and determines needed services per practice protocol.

　　Confers with the physician, NP or PA regarding any incomplete patient tests/consults or other incomplete orders to the patient visit.

　　Prepares patients for the examination and treatment by escorting them from the reception area to the exam room prior to the provider entering the exam room.

　　Provides other patient care services as needed/directed:

　　PHYSICAL AND SENSORY REQUIREMENTS:

　　Sitting for up to 7 hours per day, 2 hours at a time. Frequently uses fingers for typing, data entry, etc. Frequent use of hands. Extensively uses mouse as a computer entry device. Uses upper extremities to lift up to 10 pounds. Rarely stoops, bends, or reaches above shoulder level. Hearing as it relates to normal conversation. Seeing as it relates to general vision, peripheral vision and near vision.

　　EDUCATION:

　　Graduate of an Accredited Medical Assistant program or two years similar experience.

　　TRAINING AND EXPERIENCE:

　　Current Medical Assistant or higher

　　Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!!

　　St. Luke's University Health Network is an Equal Opportunity Employer. (http://www.slhn.org/EOE)

　　Founded in 1872, St. Luke’s University Health Network (http://www.slhn.org/) (SLUHN) is a fully integrated, regional, non-profit network of more than 18,000 employees providing services at 14 campuses and 300+ outpatient sites. With annual net revenue of $2.7 billion, the Network’s service area includes 11 counties: Lehigh, Northampton, Berks, Bucks, Carbon, Montgomery, Monroe, Schuylkill and Luzerne counties in Pennsylvania and Warren and Hunterdon counties in New Jersey. Dedicated to advancing medical education, St. Luke’s is the preeminent teaching hospital in central-eastern Pennsylvania. In partnership with Temple University, St. Luke’s established the Lehigh Valley’s first and only regional medical school campus. It also operates the nation’s longest continuously operating School of Nursing, established in 1884, and 38 fully accredited graduate medical educational programs with 347 residents and fellows. St. Luke’s is the only Lehigh Valley-based health care system to earn Medicare’s five-star ratings (the highest) for quality, efficiency and patient satisfaction. St. Luke’s is both a Leapfrog Group and Healthgrades Top Hospital and a Newsweek World’s Best Hospital. U.S. News & World Report ranked St. Luke’s #1 in the Lehigh Valley and #6 in the state. Three of IBM Watson Health’s 100 Top Hospitals are St. Luke’s hospitals. St. Luke’s flagship University Hospital has earned the 100 Top Major Teaching Hospital designation from IBM Watson Health nine times total and seven years in a row, including in 2021 when it was identified as THE #1 TEACHING HOSPITAL IN THE COUNTRY. In 2021, IBM Watson Health also named St. Luke’s among the 15 Top Health Systems nationally. Utilizing the Epic electronic medical record (EMR) system for both inpatient and outpatient services, the Network is a multi-year recipient of the Most Wired award recognizing the breadth of the SLUHN’s information technology applications such as telehealth, online scheduling and online pricing information. St. Luke’s is also recognized as one of the state’s lowest cost providers..

　　Learn More Here. (http://www.slhn.org/About)