Medical Assistant Downtown Cleveland, OHLocationUS-OH-ClevelandJob ID274000Pos. CategoryMedical Center - Medical AssistantPos. TypeFull Time RegularOverviewAre you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve.The Medical Support Specialist (MSS) is responsible for performing routine medical and testing procedures under direct supervision of the treating clinician as well as supports in other areas of the facility as needed including registration and referral management. This role requires efficient and accurate delivery of one-on-one patient care while thriving in a fast-paced environment. The MSS ensures that every patient is treated the with quality clinical care and receives an excellent patient experience from welcoming, respectful, and skillful colleagues.ResponsibilitiesPerform Department of Transportation (DOT) and Non-DOT drug and alcohol testingPrepare patients for physical examinations, including taking vital signs and any required or requested ancillary testing including but not limited to vaccines and injections, phlebotomy, PFTs, audiogram testing and respirator fit testingPerform rapid screening tests (influenza, strep, mono, glucose, etc.)Assist providers during examination and treatmentResponsible for performing routine medical procedures as ordered by treating clinician as well as triaging emergent patients as neededPrepare and assist clinician with procedure set up and injury careApply bandages, dressings and splints as ordered by the treating clinicianDispense medications and DME as ordered by the treating clinician in accordance with state regulationsComplete quality assurance activities on equipment and medical devices as well as testing processes used in the centerMaintain supplies, clean rooms and equipment, and stock exam roomsMaintain and operate all medical devices and equipment, including calibration and record keeping in accordance with current policy and proceduresNotify supervisor immediately if equipment is not functioning properly, supplies are needed, or facility is not operating as expectedIn partnership with center leadership, assist with patient flow and volumeKeep patients informed of expected wait times during all aspects of the center visitResponsible for clerical tasks in both the front and back office associated with patient care and proper record keepingEnsure accuracy in documentationPerform front office duties: greet patients, obtain authorization, check in/out, communicate wait times, answer multi-line telephone system, and distribute employer results/paperwork as neededFollow HIPAA guidelines and safety rulesAttend center staff meetings or huddles as requiredAssist in maintaining a neat, clean, and orderly appearance throughout the facilityComplete any applicable training including but not limited to clinical competency training that occurs monthlyThis job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.QualificationsEducation Level: Vocational/Technical/Business SchoolMedical Assistant Certification from an accredited school (credentials in the state of employment in accordance with state requirements and applicable regulations) or Military Medi