Employment Type:

　　Full time

　　Shift:

　　Description:

　　Key Responsibilities (list 5-8)

　　· Perform patient check-in at the time of visit and completes all paperwork necessary to ensure the

　　admitting process is efficient and all clinic and regulatory policies are in compliance.

　　· Answer phone calls and direct them appropriately.

　　· Schedule appointments according to office guideline.

　　· Obtain accurate patient and insurance information, collecting copays (TOS) and deductible

　　amounts.

　　· Copy/scan patient access related hardcopy materials (e.g. ID, referrals, insurance cards, etc.)

　　into the correct location in the electronic medical record.

　　· Prepare charts for patient appointments making sure all necessary information is complete.

　　· Conduct all functions associated with patient check-out including pricing services, collecting

　　patient responsibility payments and scheduling follow-up appointments.

　　· Perform duties involving record filing and retrieval and assisting with the filing of registration

　　documentation in electronic medical records.

　　· Confirm next day appointments and alerts patients as to what documentation is needed, including

　　details associated with time-of-service payment.

　　· Follow up with patients regarding the Missed Appointment Policy and send out the appropriate

　　communications.

　　· Perform other duties as assigned

　　Role-Specific Behaviors: these additional behaviors are necessary in the role:

　　· Knowledge of insurance authorization/billing requirements.

　　· Demonstrate strong customer service and communication skills.

　　· Organizational and time management skills.

　　· Proficient computer skills.

　　· Knowledge of clinic procedures and regulatory requirements.

　　· Possess a strong work ethic and a high level of professionalism.

　　· A team player who handles multiple projects simultaneously in a fast paced environment.

　　Skills, Knowledge or Abilities critical to this role:

　　· Language Ability: Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to common inquiries or complaints from groups of managers, clients, customers, and the general public. · Math Ability: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. · Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. · Computer Skills: Must be proficient with the Microsoft Office Suite, Internet navigation, database management, desktop publishing, spreadsheet, and graphic presentation packages.

　　V. Job Requirements / Qualifications

　　a. Education / Accreditation / Licensure (required & preferred):

　　· High school diploma or equivalent required.

　　b. Experience (required and preferred):

　　· 0 – 1 year healthcare experience preferred.

　　Our Commitment to Diversity and Inclusion

　　Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

　　Our Commitment to Diversity and Inclusion

　　Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

　　Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

　　EOE including disability/veteran