Manager-Local Operations - ( 24000196 )

　　Description

　　About the Role:

　　Windstream’s Manager of Local Operations manages vital team members who represent our leading telecommunications brand that connects homeowners, small business, enterprise and carrier partners across the United States. The Manager of Local Operations and his/her team care about technology and connecting customers to products they value. His/Her team of experts create meaningful connections with customers that create long-term relationships.

　　What You’ll Do:

　　Manage technicians in the areas including but not limited to residential and business installation and repair, central office/network, cable; reviews job done by each technician on a quarterly basis to check for quality of work; ensures technicians are following the correct procedures; initiates disciplinary actions as required; maintains personnel records in preparation for appraisals that are completed once a year.

　　Manages functions involving installation and repair and central office maintenance: Analyzes trouble patterns and repeat reports to reduce the number of troubles and repeat reports; monitors central office routines. Monitors progress of central office (CO) and Outside Plant (OSP) jobs and inspects after completion; monitors facility change orders (FCOs); schedules and coordinates job cut-over; handles after hours problems and calls for their supervisory area; covers for other supervisory areas as needed.

　　Utilizes all aspects of ETA: Monitors tasks and works with planner to make needed adjustments; prepares monthly work schedule; monitors employee status and performance reports.

　　Provides and records safety training and hazard communications ensuring everyone follows safety rules and procedures on a daily basis; maintains OSHA records; investigates and completes accident reports.

　　Maintains proper files and documentation for DOT drivers including monthly summary and daily inspections.

　　Monitors controllable expenses: controls inventory levels in the office and on the technician’s vehicles.

　　Monitors, inspects and maintains building, grounds, and vehicles.

　　Prepares budget inputs for needed tools and test sets and identifies plant needing replacement or relief.

　　Works with city official, county officials, and local customers to maintain a positive image of Windstream.

　　Do You Have?

　　Ability to motivate employees in the areas of sales, increased revenue and productivity

　　Ability to manage people (HR knowledge)

　　Customer service mentality

　　Knowledge of telephone operations

　　PC skills

　　Positive attitude

　　Candid, vocal and honest communication skills

　　Ability to shift gears at a rapid pace

　　Ability to adapt to changing technology

　　Relationship building mentality

　　College Degree 5-7 years professional level experience 2-3 years supervisory experience

　　9 years related technical and/or telephone experience

　　OR an equivalent combination of education and technical level related experience required

　　Even Better:

　　Previous experience as a technicianOur Benefits:

　　Medical, Dental, Vision Insurance Plans

　　401K Plan

　　Health & Flexible Savings Account

　　Life and AD&D, Spousal Life, Child Life Insurance Plans

　　Educational Assistance Plan

　　Identity Theft, Legal, Auto & Home and Pet Insurance

　　https://windstreambenefits.com

　　About US :

　　Windstream is a leading provider of advanced network communications and technology solutions for consumers, small businesses, enterprise organizations and carrier partners across the U.S. Windstream offers bundled services, including broadband, security solutions, voice, and digital TV to consumers. The company also provides data, cloud solutions, unified communications and managed services to business and enterprise clients. The company supplies core transport solutions on a local and long-haul fiber-optic network spanning approximately 150,000 miles.

　　Windstream CIB Statement

　　Connecting people in a world of infinite possibilities. Windstream cultivates a workplace culture where innovation and belonging are the cornerstones of our success. We are dedicated to empowering every member of our team to contribute their unique talents and perspectives, fostering an environment where creativity and innovation flourish. Together, we strive to build a more welcoming and connected future, both within our organization and in the broader community we serve.

　　Our Employee Resource Groups:

　　WinVets – Veteran Employee Resource Group

　　WOW – Women Employee Resource Group

　　WINPRIDE – LGBTQ Employee Resource Group

　　WBPN – Black Professional Resource Group

　　WARG – Ability Resource Group

　　LaFamilia –Hispanic Resource Group

　　IND123

　　#LI-AH2

　　Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience.

　　Qualifications

　　Minimum Requirements: College degree and 5-7 years professional level experience with 2-3 years supervisory experience; or 9 years related technical and/or telephony experience; or an equivalent combination of education and technical level related experience required. This is a safety sensitive position.

　　Primary Location : US-Kentucky-Monticello

　　Work Locations :

　　Monticello KY 45 Huffaker St

　　45 Huffaker St

　　Monticello 42633

　　Job Category : Field Operations

　　EEO Statement: : Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, gender identity, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans. The diverse voices of our employees fuel our innovation and our inclusive culture. Employment at Windstream is subject to post offer, pre-employment drug testing.

　　Req ID: 24000196

　　Employment at Windstream is subject to post offer, pre-employment drug testing. Equal Opportunity Employer including minority/female/disability/veteran; Without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. Windstream is a drug-free workplace.