We’re unique. You should be, too.

　　We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?

　　We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team.

　　The Manager, Virtual Care Excellence is responsible for the growth, optimization, and sustained operations of the ChenMed virtual care quality and patient experience program. The incumbent will design, execute, and manage ongoing quality and customer experience activities, including collaborating with cross-functional stakeholders to align to organizational performance indicators, quality standards, and priorities.

　　ESSENTIAL JOB DUTIES/RESPONSIBILITIES:

　　Champions and spearheads the design and implementation of scalable clinical quality and patient experience initiatives to streamline workflows and optimize outcomes for the virtual care team.

　　Partners with clinical managers to translate quality findings into impactful policies and procedures, ensuring patient safety and optimal care delivery.

　　Leads data-driven initiatives to analyze and optimize key performance indicators (KPIs) related to clinical accuracy, timeliness, patient satisfaction, and access to care

　　Implements evidence-based practices and innovative technologies to elevate the quality of virtual care interactions and empower clinicians to deliver optimal patient outcomes

　　Fosters a culture of patient-centered care by advocating for patients' voices and ensuring their needs are met throughout the virtual care journey

　　Builds and cultivates a high-performing team of virtual care clinicians and support staff, promoting collaboration, professional development, and a commitment to excellence

　　Develops and implements effective coaching and mentoring programs to enhance the skills and expertise of the virtual care team

　　Creates a positive and supportive work environment that fosters open communication, innovation, and accountability for exceeding patient expectations

　　Other duties as assigned and modified at manager’s discretion

　　KNOWLEDGE, SKILLS AND ABILITIES:

　　Strategic & tactical Clinical and Business knowledge to guide the organization in regulatory inspections isrequired

　　Excellent communication, organizational and interpersonal skills are required

　　Broad based technical knowledge and skills in diverse areas of clinical operations are preferred

　　Ability to work independently and as part of a team

　　Strong problem solving and analytical skills

　　Ability to effectively negotiate and influence upper management, affiliates and Regulatory Agencies toensure that regulatory and business needs are met are preferred

　　Fluent in English, written and oral

　　Fluent in Spanish, preferred

　　Proficiency with Microsoft Office products including Word, Excel, Outlook and PowerPoint

　　EDUCATION AND EXPERIENCE CRITERIA:

　　Bachelor’s degree or above required

　　Graduate of an accredited school or college resulting in clinical licensure (RN, APRN, PharmD, MD, DO, PA, DPT, etc.) required

　　Minimum of three (3) years of clinical work experience required. Five to Seven (5-7) years preferred.

　　Minimum of two (2) years of healthcare-related quality improvement activities required

　　Minimum of two (2) years of virtual care experience strongly preferred

　　Experience in developing a quality program in a high growth organization strongly preferred

　　We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care.

　　ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people’s lives every single day.

　　Current Employee apply HERE (https://careers.chenmed.com/i/us/en/homerevisited)

　　Current Contingent Worker please see job aid HERE to apply