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Manager, Training Agency Sales and Service
Manager, Training Agency Sales and Service-March 2024
Rochester
Mar 30, 2026
About Manager, Training Agency Sales and Service

  Overview

  This position would be responsible for leading the Agency Sales and Service LD teams.

  Responsible for overall management of training curriculum, as well as the analysis and design of organizational performance improvements. Manages all classroom and field-based training (Core, HRS/PAS/PBS, and MMS sales, operations, technical, and management development). Creates and delivers quality training materials and programs as required to increase the effectiveness of Paychex employees. Responsible for needs assessment, development, and enhancement of new and existing training programs that consistently meet the goals of the organization.

  Responsibilities

  Directs the development, enhancement, and delivery of all corporate and field training, including Core, HRS/PAS/PBS, and MMS sales, operations, technical, and management development.

  Manages, develops, and directs all staff involved in the delivery of all company product, systems, sales, and management development training.

  Manages the quality of the programs and products produced for training within the budget framework.

  Consults on all company projects in conjunction with Training Project Management.

  Continually evaluates the effectiveness of all programs.

  Proactively meets with Senior and Executive Management to determine training needs for all business units.

  Provides leadership in the evaluation of alternative development and training solutions, including evaluation of external resources, internal program development, and program implementation.

  Supervises all participants while at Corporate, ensuring proper behavior.

  Consults and participates in the design of new programs.

  Researches learning and development methods that lead to greater effectiveness and retention in employees’ knowledge, skills, and abilities.

  Provides support to business unit managers attempting to lead process improvement and productivity gains in their areas of responsibility.

  Facilitates organizational effectiveness strategies that improve business performance, organizational systems, and staff relationships within and across business units.

  Develops short- and long-term plans, including the development of the annual expense budgets and capital improvement recommendations.

  Qualifications

  Bachelor's Degree in Human Resources, Business, Education, or related discipline

  5 years of experience in managerial experience.

  7 years of experience in Training or organizational development experience.

  Compensation

  In the spirit of pay transparency, we are excited to share that the starting base pay range for this position is $78,909.09 - $124,000 annually. Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.

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