Manager- Store Excellence

　　Date: Jan 18, 2024

　　Brand: Luxottica (LoA Corporate)

　　Location:

　　Toronto, ON, CA, M8Z 1K2

　　Requisition ID: 832974

　　Position: Full-Time

　　We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. The Company brings together the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, to create a vertically integrated business that is uniquely positioned to address the world’s evolving vision needs and the global demand of a growing eyewear industry.

　　With over 180,000 dedicated employees in 150 countries driving our iconic brands, our people are creative, entrepreneurial and celebrated for their unique perspectives and individuality. Committed to vision, we enable people to “see more and be more” thanks to our innovative designs and lens technologies, exceptional quality and cutting-edge processing methods. Every day we impact the lives of millions by changing the way people see the world.

　　Our portfolio of more than 150 renowned brands span various categories, from frames, lenses and instruments to brick and mortar and digital distribution as well as mid-range to premium segments. Our Shared Services Team, accompany and enable others within the EssilorLuxottica collective to achieve their targets. They keep people and projects running smoothly, ensuring every part of our business is provided for and well taken care of.

　　GENERAL FUNCTION

　　The Manager of Store Excellence serves as a key partner to the Territory Leader (ZVP), Regional Managers and Store Managers in his/her designated area by ensuring a high-level of retail excellence through detailed observation, effective communication, and resolution facilitation. This position will primarily be responsible for validating the presence of Luxottica and Brand standards regarding the true status of the physical state and basic processes within a designated area through store visits. The Manager of Store Excellence will be responsible for continuously influencing the increased consistency of the essential Luxottica and Brand standards across all the Retail Brands within their defined geography (100-200 stores).

　　MAJOR DUTIES AND RESPONSIBILITIES

　　Conducts store visits to observe and collect factual data regarding physical store standards, the customer facing experience, back room standards, and process standards

　　Evaluates physical standards in areas of cleanliness, maintenance standards and other structural aspects of the store

　　Appraises customer facing technology, marketing and branding to ensure directives are current and correct

　　Assesses the storage room and back room, including the break room, for adherence to standards and compliance

　　Provides reporting and feedback on store shrinkage, audit, and Policy and Procedure compliance

　　Leverage data to identify trends and areas of opportunity to strategically influence increased consistency within Luxottica stores

　　Consults with Regional Managers and brands to provide best practices and elevate complex issues

　　Provides reporting and feedback to the brand field teams by completing store visit checklists

　　Facilitates resolution by escalating issues and providing quick and clear reporting

　　Conducts Business Evaluations

　　Ensures company policies and practices are followed consistently

　　Provides all reporting and issue resolution within agreed upon SLA

　　BASIC QUALIFICATIONS

　　Retail Management, Operations or Audit/Investigative experience (5+ years)

　　Strong Knowledge of Retail Processes and Procedures

　　Excellent written and verbal skills

　　Ability to collaborate with others

　　Ability to quickly connect to others

　　Strong analytical skills and ability to exercise independent judgment based on core principles and practices

　　Excellent listening skills and ability to articulate findings

　　Strong organizational skills and attention to detail

　　Bachelor’s or equivalent experience

　　Valid Drivers License and ability to travel

　　Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

　　Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process.  To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at 1-888-887-3348 (be sure to provide your name and contact information so that we may follow up in a timely manner) or email [email protected].

　　We are an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.

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