About Kinaxis  

Kinaxis is the global leader in modern supply chain management. We serve supply chains and the people who manage them in service of humanity. Our software is trusted by renowned global brands to provide the agility and predictability needed to navigate today’s volatility and disruption. We combine our patented concurrency technique with a human-centered approach to AI to empower businesses of all sizes to orchestrate their end-to-end supply chain network, from multi-year strategic planning through down-to-the-second execution and last-mile delivery. For more news and information, please visit kinaxis.com or follow us on LinkedIn. 

　　Manager, Site Reliability Engineering 

　　Location: Ottawa, Canada (4 days per week in office)

　　About the role 

　　We are looking for a talented and ambitious leader to join our team. As a Site Reliability Engineering Manager, you’ll guide your team to solve complex problems while providing a secure, stable, and scalable platform for Kinaxis' hosted services. We are responsible for ensuring service performance and availability for our customers globally, 7x24x365.  We architect, maintain, and operate our unique infrastructure across both private and public cloud platforms.  

　　What you will do 

　　Managing a team of mixed expertise comprised of reliability engineers and architects.  Provide leadership, coaching, guidance, and development to the team that is responsible for for ensuring service performance and availability for our customers globally, 7x24x365  Engage, influence, and evangelize SRE best practices with development, operations and product groups to align technology with service/solution delivery.  Drive quality accountability within the organization with well-defined processes, metrics, and goals for process quality. This includes leading effective postmortems and ensuring actions are followed-up.  Drive capacity planning, performance analysis, instrumentation, and other non-functional systems requirements.  Must be able to define and report progress on strategic initiates and project level tasks to all stakeholders including senior executives, clients and use effective communication approaches with each constituency.  Implement metrics driven processes to ensure service quality targets are met.  Collect business security requirements and centrally coordinate the development of new or enhanced cloud capabilities based on customer need, firm standards, and compliance requirements.  Propose improvements to the enterprise cloud management platform’s hub and spoke architecture, strategic approaches, and related security governance based on continual review and evaluation of enterprise cloud consumption trends across internal and external business lines.  Provide guidance during the development of reference architecture that supports the refactoring of legacy on premises applications to use modern design patterns, such as micro-services, containers and serverless.   Work with peers to automate and build tailored solutions with repeatable patterns that can be leveraged across business and IT solutions.  Ensure that cloud solutions follow established security and compliance controls.  Be a thought leader by staying abreast of current and emerging cloud technologies and industry trends.    What we are looking for

　　Bachelor's degree in Computer Science, Management of Information Systems, Software Engineering, Security, or equivalent professional experience  4+ years of experience building resilient, highly available and scalable cloud native platforms and solutions.  4+ years of people management experience  6+ years of experience in the IT or Software fields  Experience with cloud infrastructure, data, and application services.  Experience with designing and building multi-tenant IaaS and PaaS cloud solutions on either Amazon AWS, Microsoft Azure, or Google Cloud platforms.  Experience with cloud-native solution design patterns (microservices, messaging, distributed caching, containers etc.)  Experience setting project vision/scope, building the team, and overseeing delivery.  Proven track record of successfully adopting new technologies at an enterprise-wide level.  Experience leading delivery of managed SaaS services to enterprise customers  Solid experience leading technical project teams with the ability to lead people, provide direction, and set clear objectives.  Extensive understanding of Agile/SCRUM methodologies.  Experience with infrastructure as code development along with configuration management and orchestration tools such as Ansible, Chef, or Puppet.   And this will make you stand out 

　　Belief that production excellence is a shared responsibility and have the experience of enabling other teams to achieve that.  Have successfully built strong feedback loops into Product and Engineering organizations, with an ability to wield influence and credibility.   Are passionate about all thing's security and reliability   

　　

What we have to offer

Challenging Work - We love solving highly complex problems. And as the global leaders in our industry, we never stop innovating—our work is never “done. That’s because across our teams and in all roles, every employee is empowered to bring their best ideas forward and to jump in and solve the problems they’re passionate about. Great People - We take our work seriously, but we don’t take ourselves too seriously! It’s in our DNA to celebrate, laugh, and have fun. We are stronger, together, when we are open, honest, and above all, real. Every person is valued here and plays an important role in our shared success. Global Impact - As a global team spanning continents, boundaries, and cultures, every day we are inspired by the impact our work has on our colleagues, our customers, our communities, and the world at large. Diversity, Equity and Inclusion - Diversity, equity and inclusion are more than words to us. They are the guiding principles for building a culture where we celebrate each others’ differences, continuously strive for equality and recognize that inclusion makes us stronger as individuals, a company and a global citizen.  For more information, visit the Kinaxis web site at www.kinaxis.com or the company’s blog at http://blog.kinaxis.com/.

　　Kinaxis strongly encourages diverse candidates to apply to our welcoming community. We strive to make our website and application process accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at [email protected]. This contact information is for accessibility requests only and cannot be used to inquire about the status of applications.