Manager, Project Support

　　Req ID: 41342

　　Job Category: Customer Operations/Customer Support

　　Vernon Hills, IL, US, 60061

　　Description:

　　At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

　　Position Summary

　　The Manager of Project Support is responsible for leading a team of coordinators and project managers responsible for order, backlog, and/or logistics management. This includes responsibility for both project and replacement business. The Manager’s assigned team handles capital project orders in support of USA and Canada Healthcare sales. Responsibilities include partnering with Account Managers, Regional Sales Directors, District Service Managers, Shared Services Directors, Zone Service Directors and Vice Presidents, to ensure timely execution of project orders. The Manager will ensure assigned projects are done accurately, on-time and in adherence to Terms and Conditions of the Contract and will develop and enforce consistent, repeatable project management procedures and processes. Continuous improvement, increased service levels and cost containment methods will be developed and implemented by the Manager.

　　This role can be located in Vernon Hills, IL or Mentor, OH.

　　Duties

　　Manages a team of Sales Coordinators, Associate Project Managers, Project Managers, and Supervisors responsible for handling complex project orders as well as replacement orders and returns and trade-ins

　　Oversees successful execution of project management through review and approval of project terms, conditions, pricing and expectations

　　Directs large project process and is responsible for successful execution of project business including creating, modifying and implementing process improvements to increase efficiencies for the Team and decrease overall project cost

　　Responsible for overall Customer experience for order, backlog, and/or logistics management, including post-order evaluation with development and implementation of process improvements

　　Collaborates with Sales on large project quotes and bids to secure new business; ensures timely, accurate submittal of quotes and bids

　　Facilitates meetings with Planning, Sales, Manufacturing, Traffic and Service as required in support of business and follows up to ensure deadlines are met to ensure successful project completion

　　Responsible for financial decisions in line with Region Manager authority for expedite and consolidation costs, warehousing and storage charges, and approving free goods orders.

　　Oversees tasks, including but not limited to, order processing, change order management, backlog management, and logistics management; assigns business tasks to responsible supporting functions

　　Develops department processes and procedures to ensure excellent service levels and positive Customer communications are achieved and maintained

　　Collaborates with Sales Leadership to maintain high service levels to support the needs of our capital and consumables sales teams.

　　Provides feedback to Business Unit Leaders and Sales Leadership on a scheduled basis

　　Provides feedback to team and supporting departments on challenges and opportunities, issue resolution and develops an implementation and execution plan for process improvements

　　Leads the continuous improvement initiatives within the function including leadership standard work, key performance indicators and root cause counter measures, visual management, and standard work

　　Assumes responsibility as Team Leader in Kaizen events and respective action plans

　　Leverages process understanding and value based prioritization to initiate continuous improvement opportunities that maximize department efficiency and effectiveness for supported businesses

　　10% travel expected to develop Customer relationships and determine Customer requirements for successful project completion

　　Required Experience

　　Bachelor degree in business discipline required; MBA preferred

　　3 to 5 years with STERIS preferred

　　Demonstrated track record as a strong manager

　　2-3 years management experience

　　Strong influencing and negotiation skills

　　Excellent interpersonal and relationship management skills

　　2 years project management experience

　　Self-starter

　　Skills

　　Strong decision-making skills; understands how decisions impact the Customer and the Company

　　Ability to lead and influence a cross-functional team and operate in a highly complex environment

　　Strong analytic skills (data gathering, analysis, and recommendation development)

　　Must demonstrate a high level of professionalism and integrity

　　Excellent communication skills – written, verbal and presentation

　　Ability to handle multiple demands from many people and prioritize effectively

　　Ability to maintain composure under pressure

　　Teamwork

　　STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries.

　　If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.

　　STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

　　The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.

　　Req ID: 41342

　　Job Category: Customer Operations/Customer Support

　　Vernon Hills, IL, US, 60061

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