West Creek 8 (12080), United States of America, Richmond, Virginia

Manager, Process Manager - Enterprise Specialty Servicing (Hybrid)

As a Process Manager on the US Card Channels Well Managed (CWM) team at Capital One, you will assess horizontal, vertical, and process-level efficiency, while working to continuously improve our internal working model. The Process Manager will lead or engage in critical departmental or cross-functional organizational initiatives using data-driven approaches, and will serve as an influential people leader to associates.

Core Responsibilities:

Build-out a standardized and consistent approach to how we work across CWM.

Relentlessly identify opportunities for improvement across our services using data.

Create influential, data-rich presentations to drive our decisions.

Build influence across vertical and horizontal stakeholder groups to ensure consistent alignment of objectives and desired outcomes.

Lead continuous improvement projects and/or direct others on projects.

Apply consistent Change Management and communications to initiatives that will affect our people.

Assist with running - and continuously improving - our Agile workflow process.

Develop a small team of data, process, and project management professionals.

The ideal candidate will have exceptional written and verbal communication, a solid grasp of process and change management concepts, experience working with Risk Compliance teams, and the proven ability to autonomously and effectively develop a small team of people.

Location: This role is hybrid, where you will be expected to spend about half of your working time in the office and half working virtually.

Basic Qualifications:

High School Diploma, GED, Equivalent Certification

At least 1 Year of process management experience

At least 2 years of people leadership experience

At least 1 year of experience in Google Suite

At least 1 year of experience in compliance or risk management

Preferred Qualifications:

Bachelors Degree

Lean, Agile, Six Sigma, Business Process Management certification

At least 2 years of experience in process management

At least 3 years of people leadership experience

At least 2 years of experience in Google Suite

At least 2 years of experience in compliance or risk management

At Least 1 year of Agile experience

At least 1 year of change management experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to [email protected]

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).