Overview

　　St. Luke’s Health System in Boise, ID is seeking a Manager – Consumer Access Connect to join our Outpatient and Surgery Scheduling team.

　　Summary

　　The successful candidate will be a working manager responsible for the management of day-to-day operations and coordination of department according to assigned scope. This role will manage a team of up to 80+ contact center employees with oversight of outpatient imaging and surgical services scheduling across the system. Must have the ability to work from downtown Boise with previous management experience preferred. If you are an action-oriented leader with a drive for process and can work independently leading a strong patient support team - this role is for you.

　　Responsibilities

　　The Manager Patient Access Connect is responsible for leadership and oversight of assigned area Patient Access operations. Will partner with stakeholders across the organization to achieve priorities and key metrics through direct report and Affinity relationships. Scope: Manages a service area for hospital registration or complex/multifaceted service line within connect. Has 24/7 operational responsibility. Typically, responsible for 80+ FTE's.

　　Manages cross-functional teams, in both centralized and decentralized environments providing leadership and key support for multiple workstreams.

　　Interfaces directly with senior leadership and executives to drive access-related programs and policies for the system.

　　Responsible for building and maintaining sustainable working relationships for system-wide Patient Access business operations.

　　Responsible for the development of department operating budget and maintaining controls to ensure compliance with budgeted expense, resource allocation and productivity-utilization focused projects.

　　Develops and presents subject matter recommendations to senior leaders and executives on decisions for which consequences of error is significant for revenue, cost, quality, compliance and/or reputation to hospital or service line.

　　Has oversight and will lead various complex projects with system-wide implications.

　　Establishes plans, manages projects and ensures execution of operational directives.

　　Independently responsible for processing, analyzing and interpreting complex, less clearly-defined issues.

　　Identifies key barriers/core problems, requiring the application of problem-solving skills in order to deal creatively with complex situations.

　　Implements strategies and ensures operational execution to achieve optimal outcomes.

　　Performs other duties and responsibilities as assigned.

　　Qualifications

　　Education: Bachelors degree or experience in lieu of degree

　　Experience: 7 years relevant experience

　　Previous Team Management experience highly preferred

　　Contact Center or Call Center experience highly preferred

　　Licenses/Certifications: None

　　Why St. Luke's

　　A strong, talented staff is at the heart of St. Luke’s Health System. We are the state’s largest employer with more than 15,000 employees and a medical staff of more than 1,800 physicians and advanced practice providers. We’re proud of our people who deliver skilled, compassionate care every day, and are looking to add dedicated individuals who will continue this same tradition of excellence.

　　About Boise

　　Known as the "City of Trees," Boise (http://www.boise.org/) is Idaho's capital city—both a cultural center and a playground for those who love the outdoors. A vibrant downtown (https://downtownboise.org/) area affords fine dining, theatre, music, and college and semi-professional sports. Downtown Boise's main attractions include theIdaho State Capito (https://capitolcommission.idaho.gov/about/) l, the classicEgyptian Theatre (http://egyptiantheatre.net/) , the Boise Art Museum (http://www.boiseartmuseum.org/) , Julia Davis Park (https://parks.cityofboise.org/parks-and-facilities/parks/julia-davis-park/) andZoo Boise (https://zooboise.org/) . The Greenbelt (https://parks.cityofboise.org/parks-and-facilities/parks/greenbelt/) follows the beautiful Boise River corridor for more than 30 miles, and the Boise foothills (https://www.ridgetorivers.org/) are home to miles of hiking and biking trails.

　　Learn more about what the City of Trees has to offer you:

　　St. Luke’s Health System (http://www.stlukesonline.org/) |Boise Convention and Visitors Bureau (http://www.boise.org/) |Boise Parks and Recreation (http://parks.cityofboise.org/parks-locations/) |Boise Museum Association (http://www.boisemuseums.org/museums.asp?cat=2) |Boise Music Festival (http://boisemusicfestival.com/boise-music-festival-guide/) |Boise Philharmonic (http://www.boisephilharmonic.org/) |Downtown Boise Restaurants (https://www.downtownboise.org/index.cfm/members/merchant_listings?class=2) |Boise Valley Economic Partnership (http://www.bvep.org/) |Hyde Park events (http://www.northend.org/) |Treefort Music Festival (http://treefortmusicfest.com/) |First Thursdays (https://www.downtownboise.org/index.cfm/events/dba_events/first_thursday) |Alive After Five (http://www.downtownboise.org/index.cfm/events/dba_events/alive_after_five) |Capitol City Public Market (http://capitalcitypublicmarket.com/) |Runs and Triathlons (http://www.ymcatvidaho.org/races-fun-runs/) |Shakespeare Festival (http://www.idahoshakespeare.org/) |Sawtooth National Forest (http://www.fs.usda.gov/sawtooth/) |Visit Idaho.org (http://www.visitidaho.org/)

　　*St. Luke’s is an equal opportunity employer and does not discriminate against any person on the basis of race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status or condition protected by law.

　　Default: Location : City Boise

　　Category Professional

　　Work Unit St Lukes Connect System Office

　　Position Type Full-Time

　　Work Schedule DAY

　　Requisition ID 2024-82438

　　Default: Location : Location US-ID-Boise

　　Work Location : Name 800 E Park Blvd, Boise, St. Luke's Plaza 4