Job Family: Customer Services

Req ID: 437842

Siemens Financial Services Private Limited (SFSPL) is a provider of customized equipment finance solutions. Headquartered in Mumbai, SFSPL has pan-India coverage through offices in 20+ major cities across India. Our areas of focus include – Healthcare Equipment Financing, Machine Tools Equipment Financing, Printing Equipment Financing, Plastic Molding Equipment Financing and Packaging Equipment Financing. We provide financing for equipment manufactured by Siemens and a wide array of other well-known manufacturers from India. In addition to this we also provide financing for International equipment and manufacturers. We believe in delivering exceptional customer service and leverage our financial expertise and industrial know-how to create value for our customers.

This role has reporting into to Manager- Factoring.

Functions expected to be performed would be a part of Central operations teams.

Onboarding of factoring business and ensuring compliance and internal policies are adhered-

Collaborate with cross functional stakeholders to service the customers

Actively participate in system requirement mapping and testing

Manage and publish various operational MIS for business reporting

Ensure audit readiness

Process improvement initiatives

Education Experience:

Relevant experience of 6- 8 years

Experience in banking or NBFC sector along with experience of handling factoring product for 3 years.

Experience in operations for onboarding and disbursement process (customer service can be add on responsibility, not a mandatory requirement)

Candidate should have process-oriented approach with focus on controls, compliance and willing to take ownership.

Should have digital mindset and bring innovation and automation to the processes.

Knowledge of compliance guidelines /framework defined by RBI other governing bodies.

Should be a team player.