Job Summary

TheManager of ASG Services - Endpointwill manage a technical team focused on Microsoft 365 Services. They will provideservicesand support for our customers.The Manager will lead a team ofMicrosoft-focused services delivery resources and ensure all resources are properly trained, well utilized, and are delivering high-quality services.Manager of ASG Services- Endpoint promotesthe team’s capabilities through pre-sales activities and is responsible for the overall profitability of the team.

This individual will report to theManaging Director ofServices  Thisis a remote position but may berequiredto report to SHI headquarters asdeterminedby SHI management.

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $14 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy:

Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

Continuous professional growth and leadership opportunities.

Health, wellness, and financial benefits to offer peace of mind to you and your family.

World-class facilities and the technology you need to thrive – in our offices or yours.

Responsibilities

Include but not limited to:

Build, lead, develop and coach an infrastructure focused team of technical resources

Lead team and resources to ensure a quality customer experience during Microsoft services engagements

Maintain quality standards for all services

In charge of the successful execution and profitability of SHI Microsoft Services projects

Oversight of portfolio of Microsoft Services projects, including customer escalations

Create functional strategies and specificobjectivesfor Service Delivery team members to drive career development

Develop and manage training plans to ensure team is highly trained in all services and following procedures and protocols

Drive continuous improvement and operational discipline through collaborative and proactive activities to enable scalable and repeatable processes

Participate in business strategy discussions internally and externally

Preparation of business reviews, including Microsoft Services achievements, short and long-term goals

Act as subject matter expert in matterspertaining toMicrosoft Services

Provide subject matterexpertisein development of statements of work and applicable templates

Lead in accordancetoKey Performance Indicators (KPIs) and SLAs, regularly reporting on them and associated corrective actions and insights

Educate customers on company services and translate those into a clear business value proposition

Oversee the interviewing of hiring team encouraging the diversity of background and experience

Complete employee performance evaluations and address personnel issues

Qualifications

Bachelor’s degree in computer science or related technical field or equivalent work experience

10+ years in building and managing high-performing technical teams

10+ years of technical experience with significant personal capability in Microsoft 365, Collaboration, Identity, Messaging, or Security

10+ years of customer consulting leadership experience

Experience hiring and developing engineering talent

Experience ramping up quickly in an evolving and challenging role.

Experience managing and delivering IT projects and providing world class support.

Experience in project management of complex deliverables with limited resources

In-depth understanding of collaboration and communication concepts

Required Skills

High degree of technical and business acumen

Ability to work creatively and analytically in meeting customer needs

Well-honed troubleshooting skills at various levels of complexity

Presentation skills; high degree of comfort with both large and small audiences

High levelof comfort communicating effectively across internal and external organizations

Strong Communication skills with ability to simplify and explain complex problems to stakeholders of all levels across multiple functions

Management/Leadership Skills

Excellent negotiation skills

A linear, logical thinking style with ability to break down and solve difficult problems

Receptive listening skills, with ability to present ideas in a clear, concise fashion to technical and non-technical audiences

Strong ability to work independently or in a team-oriented, collaborative environment

Ability to take initiative and prioritize tasks; good time-management, problem prevention, and problem-solving skills

Ability to effectively prioritize and execute tasks

A data-driven approach to all incident and problem management

Delegation skills with the ability to assign tasks efficiently and effectively to staff byidentifyingtheir skillsets while ensuring staff accountability and productivity

Problem solving skills with the ability to serve as an escalation point and knowledgeable resource and direct resolution

Abilitytomonitoremployee performance in a fair and consistent manner and provide actionable feedback, address personnel issues, and provide employee recognition 

Certifications Required

Preferred

Azure Data Engineer Associate

AWS Certified Data Analytics – Specialty

AWS Certified Big Data – Specialty

GCP – Professional Data Engineer

Unique Requirements

Occasional travel required to visit client locations (25%)Additional Information

The estimated annual pay range for this position is $150,000 - $275,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status.

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Job Locations US-Remote

Requisition ID 2024-17316

Approved Min (Total Target Comp) USD $150,000.00/Yr.

Approved Max (Total Target Comp) USD $275,000.00/Yr.

Compensation Structure Base Plus Bonus

Category Management