Training Manager - Learning and Development

　　What You’ll be Doing

　　Do you have a passion to train and guide others towards best practices? Ready to help people reach for amazing? You'll coach and support to enhance the engagement and success of your team of training specialists in achieving goals. You'll evaluate trainers, curriculum, and processes. You'll lead the team to attain productivity and quality goals.

　　You'll report to the Senior Manager. You'll contribute to the success of the business, your team, and learners through managing the training programs.

　　During a Typical Day, You’ll

　　Manage daily operations, processes and reporting

　　Improve the main success metrics associated with training goals

　　Deliver excellent customer service and communication

　　Develop, support, and evaluate the team to help them reach for amazing

　　Ensure your team has the tools, systems, and support needed to perform trainings

　　What You Bring to the Role

　　1-year minimum experience managing training or adult learning programs

　　4 years' experience in training and adult learning

　　Nurture an inclusive learning environment

　　Coaching, reporting, and analysis skills

　　Customer and employee-focused mindset

　　Working knowledge of database applications such as MS Office (Excel, Outlook, PowerPoint), Oracle, Kronos, Tandberg

　　Call center experience

　　What You Can Expect

　　Supportive of your career and professional development

　　An inclusive culture and community minded organization where giving back is encouraged

　　A global team of curious lifelong learners guided by our company values

　　Ask us about our paid time off (PTO) and wellness and healthcare benefits

　　And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

　　About TTEC

　　Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

　　TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

　　Title: Manager, Learning & Development

　　Location: Colombia-Atlantico-Barranquilla

　　Requisition ID: 03SJ9