Description We are seeking a highly organized and personable individual to join our dental practice as a Front Office Administrator. The ideal candidate will be the first point of contact for patients, providing exceptional customer service while efficiently managing administrative tasks. This role plays a crucial part in ensuring the smooth operation of our dental office.

Responsibilities:

Patient Reception: Greet patients warmly as they arrive, check them in for appointments, and ensure all necessary paperwork is completed accurately.

Appointment Scheduling: Manage the appointment calendar effectively, scheduling patient appointments and follow-up visits to optimize the dentist's time.

Billing and Insurance: Handle patient billing, process insurance claims, and assist patients with understanding their insurance coverage and financial responsibilities.

Phone and Email Communication: Answer phone calls and respond to emails promptly and professionally, addressing patient inquiries, scheduling appointments, and providing information as needed.

Patient Records Management: Maintain accurate patient records, including personal information, medical history, treatment plans, and insurance details, ensuring compliance with privacy regulations.

Office Organization: Keep the reception area and front desk tidy and organized, restocking supplies as needed, and maintaining a welcoming atmosphere for patients.

Coordination with Clinical Staff: Collaborate closely with dental assistants and hygienists to ensure efficient patient flow and timely communication regarding scheduling changes or patient needs.

Administrative Support: Assist with various administrative tasks, including filing, data entry, and managing office correspondence, to support the overall functioning of the dental practice.

Requirements:

Experience: Previous experience in a dental or medical office setting is preferred but not required. Candidates with strong customer service backgrounds will also be considered.

Communication Skills: Excellent verbal and written communication skills are essential for interacting with patients, colleagues, and insurance providers professionally and effectively.

Organizational Skills: Strong organizational abilities are crucial for managing appointment schedules, patient records, and administrative tasks efficiently.

Attention to Detail: A keen eye for detail is necessary to ensure accuracy in patient records, billing processes, and administrative duties.

Computer Proficiency: Comfort with using dental practice management software, Microsoft Office suite, and basic computer skills are required for managing patient records and performing administrative tasks.

Customer Service Orientation: A friendly and empathetic demeanor, along with a commitment to providing exceptional customer service, is essential for creating a positive patient experience.

Team Player: Ability to work collaboratively with other team members in a fast-paced environment, demonstrating flexibility and adaptability as needed.

Education:

A high school diploma or equivalent is required. Additional education or training in healthcare administration or related fields is a plus. Requirements • Proficiency in using medical software including Allscripts, EHR SYSTEM, and Medisoft

• Experience with Microsoft Excel and ability to create charts and graphs

• Knowledge of billing functions within a medical setting

• Understanding of chiropractic practices and procedures

• Familiarity with clinical trial operations

• Ability to work with insurance processes and claims

• Experience in a medical front desk or similar role

• Excellent communication and organizational skills

• Ability to maintain patient confidentiality and adhere to healthcare regulations

• Detail-oriented with a strong focus on accuracy and quality of work.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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