Overview

GovCIO is currently hiring for an Analyst / Technical Writer to support a contract for the Department of Homeland Security (DHS) United States Citizenship and Immigration Services (USCIS). This role will be responsible for development of multiple project-level communications artifacts, including stakeholder reports, emails, and meeting minutes. The candidate will also assist in the development of strategies to obtain, organize, and disseminate information to project team members and key stakeholders through clear and effective communication channels as well as work with technical teams to catalog needs for knowledge based articles.

Responsibilities

Ability to deliver high quality documentation paying attention to detail

Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures

Ability to understand the ServiceNow technical ecosystems to apply knowledge based articles and other artifacts to systems that provide customer insight such as Chat Bots

Excellent written skills in English

Strong working knowledge of Microsoft Office Basic familiarity with the SDLC and software development

Research, write, edit and proofread complex technical data

Create, maintain and update manuals, procedures, specifications and other documents

Provide writing, editing and design support to other team members Ability to review technical documentation for quality assurance

Conduct communications gap analysis to determine strengths of current approaches and identify opportunities for improvement

Develop and maintain project-level communications processes, tools, and resources, leveraging best practices for communications across the portfolio

Assist in the enhancement of current communications strategies

Ensure all communications are in support of portfolio and project objectives and are consistent across delivery channels and stakeholders

Work in partnership with the customer communications teams to ensure branding and style guidelines are maintained

Possess strong analytical skills required to proactively research information and begin compiling initial responses to ad-hoc data calls

Thorough ability to navigate MS PowerPoint, including shortcuts and animations

Proactive approach to problem-solving and collaboration with a team

Exceptional attention to detail and an eye for visual consistency and formatting, with emphasis on accuracy, speed, and quality

Qualifications

Education Requirements: Bachelor’s Degree

Years of Experienced Required: 2+ US Citizenship Ability to attain DHS Suitability (active suitability is a plus)

Excellent written and oral communication skills

Good decision-making and interpersonal skills

Excellent time management skills and ability to multi-task and prioritize work

Experience with the ServiceNow platform and ticketing process

Company Overview

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

Posted Pay Range

The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.

Posted Salary Range

USD $65,000.00 - USD $75,000.00 /Yr.

Submit a referral to this job (https://careers-govcio.icims.com/jobs/5487/analyst---technical-writer-%28remote%29/job?mode=applyapply=yesin_iframe=1hashed=-1834385473)

Location US-Remote

ID 2025-5487

Category Information Technology

Position Type Full-Time