The Manager of Leadership Development & Facilitation plays a crucial role in providing top-tier learning and development programs across support center teams. This position is responsible for mapping functional skills across the Support Center to deliver best-in-class learning content. This position facilitates learning solutions in classroom and virtual formats, building individuals’ leadership capabilities, and functional skills, and delivering impactful experiences, that improve individuals’ performance and contribute to the business results.

　　This position will sit onsite 3-4 days per week in our Atlanta Support Center.

　　RESPONSIBILITIES

　　Identify functional skills and mapping skills to department functions.

　　Creates leadership and skill content as prioritized by company initiatives and values. Defines maintenance, revision, or retirement recommendations for these programs.

　　Writes learning objectives, course content, scenarios, practice activities, and assessments.

　　Communicates clearly and expressively and is easily understood, makes concise points, and displays an appropriate level of energy.

　　Collaborates with cross-functional partners to identify leadership needs, and design, develop, rollout, and evaluate leadership development programs.

　　Collaborates effectively with co/facilitator (team training) and/or producer to leverage technology in the classroom.

　　Facilitates learning with instruction for all levels in classroom and virtual formats

　　Demonstrates proficiency with unique features of classroom technology to sustain learner engagement.

　　Communicates instructional design plans, project plans, and key deliverables to support center leaders acting as facilitators, stakeholders, partners, and project teams clearly and effectively.

　　Develop and manage a training schedule to ensure appropriate resourcing for facilitation and delivery, across a variety of in-person and virtual modalities.

　　Works with stakeholders to analyze existing practices, recommend improvements, and lead changes as it relates to delivery and facilitation.

　　Stay current with industry trends and best practices to inform and influence the development of learning solutions.

　　Maintains and demonstrates a strong degree of operational knowledge keeping the end user in mind while

　　designing content.

　　Partners with the learning technology team to administer courses, course assignments, and reporting in the LMS.

　　EDUCATION AND EXPERIENCE QUALIFICATIONS

　　4-year Degree or equivalent combination of education and professional work experience

　　Preferred: Graduates Degree in organizational development, human resources, or a related field

　　Minimum: 2 years of experience in organizational development, design, or related field

　　Ability to map functional skills to job functions

　　Ability to facilitate leadership training courses required

　　Excellent verbal and written communication skills, required

　　Ability to create high-level engaging presentations in PPT or similar program

　　Strong attention to detail and organization skills are required

　　Preferred: Experience in the restaurant or hospitality industry in an operations or training role

　　REQUIRED KNOWLEDGE, SKILLS, OR ABILITIES

　　Strong written and verbal communication, project planning, and management skills; demonstrated ability to manage multiple deliverables simultaneously.

　　Strong listening ability to comprehend and draw connections for learning.

　　Demonstrated experience identifying needs, developing action plans, identifying deliverables, and presenting results/recommendations.

　　Strong analytical and problem-solving skills, with the ability to use data to inform organization strategies.

　　Able to organize, simplify, condense, present, and sequence content effectively.

　　Strong time management skills: ability to multi-task and perform effectively under any condition Ability to positively impact and influence internal and external constituents at various levels.

　　Conceptually and intuitively understands how people learn and ensures final content helps the learning objective.

　　Culturally competent and sensitive to diversity.

　　Authentic and with a high degree of integrity.

　　Advocate for personal development that maintains field relevance and future interests and applications.

　　Proficient with content development tools.

　　Working knowledge of adult learning theory and principles.

　　Inspire Brands is a multi-brand restaurant company whose portfolio includes more than 32,000 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide.

　　We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences.