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Manager, IT Innovation & Operations
Manager, IT Innovation & Operations-March 2024
Murrells Inlet
Mar 28, 2026
About Manager, IT Innovation & Operations

  Employee Type:

  Regular

  Work Shift:

  Day - 8 hour shift (United States of America)

  Join Team Tidelands and help people live better lives through better health!

  Position Summary :

  With the guidance of the CIO and IT Executive Advisory Committee, the Innovation manager will perform the following functions:

  Design the structure and processes for seamless management of IT Operations.

  Identify untapped opportunities to leverage innovation to create new markets.

  Oversee the operations and clinical request intake process so IT understands the business challenges that exist within the organization.

  Solve business and operational challenges through innovation.

  Partner with CIO to identify how other health systems are solving problems through innovation.

  Identify the consumer needs and drive consumer engagement through innovation.

  Manage and oversee the organizational change and communications for the IT Department

  Leverage new technologies such as Artificial Intelligence and Machine Learning to drive value in care delivery and operational efficiencies.

  Ensure best practices are designed into the organization.

  Design and implement a model for resource tracking and utilization.

  Design and implement to maximize value from vendors.

  Lead the innovation delivery of solutions to the organization.

  Identify gaps and needs that through observed or empirical data to add value to the organization.

  Design and implement a system for tracking key organizational reports and dashboards.

  Oversee vendors, contractors and FTEs that are allocated to IT Operations and Innovation.

  Lead the refinement and delivery of the IT Strategic Plan.

  Oversee special projects focused on change management, optimizations, innovation, and strategic alignment.

  Oversee the IT reporting function that shows alignment and performance.

  Perform other duties as assigned.

  QUALIFICATIONS

  Education :

  Bachelor’s degree in computer science field, business, or related field. Master’s degree in computer science, technology, healthcare, business or related field. May be substituted for equivalent and relevant work experience.Experience :

  Five to Seven (5 - 7) years of experience in leading projects

  Five to Seven (5 – 7) years of experience in Information Technology

  Seven to Nine (7 – 9) years of experience working with a variety of groups aligning solutions to meet business problems

  Seven to Nine (7 – 9) years in leading teams and people

  Skills/Knowledge :

  Must have the ability to lead a team of FTEs, contractors, or consultants to ensure the goals of the organization are met in a timely manner

  Must have the ability to understand the strategy, goals, and requirements that must be met to align solutions to meet the need of the organization.

  Must have the ability to think out of the box to drive unique solutions.

  Must be able to build strong partnerships throughout the organization and technology community.

  Must be able to drive organizational change and understand how change should take place from an organization and technology perspective.

  Must have a clear understanding of IT best practices such as ITIL, COBIT, Project Management, and Security

  Must have the ability to align innovative solutions to meet emerging business needs and identify solutions that are end of life since due to organization maturity

  Other :

  Must be able to identify problems within scope of responsibility and implement corrective action.

  Requires high level of analytical ability working with solution architects, vendors, and operational leaders

  Requires strong interpersonal skills and communication skills to provide superb communications with other team members.

  Must maintain a high level of confidentiality, standard of ethics and integrity.

  Develops workable implementation plans and communicates changes effectively; Prepares and supports those affected by change.

  Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

  Works within approved budget; Develops and implements cost saving measures.

  Develops strategies to achieve organizational goals and includes appropriate people in decision-making process.

  Physical Requirements : Light-Medium Physical Agility Test (PAT) Rating

  While performing the duties of this job, the employee is frequently (activity or condition exists from 1/3 to 2/3 of the time) required to stand, sit, and walk; frequently to use hands, fingers; and frequently to talk or hear. The employee must exert 15 to 20 pounds of force occasionally (activity or condition exists up to 1/3 of the time), and/or 5 to 10 pounds of force frequently, and/or greater than negligible up to 5 pounds of force constantly to move objects.

  Tidelands Health is an equal opportunity employer (EOE). Tidelands Health does not discriminate against employees or applicants for employment on the basis of race, color, creed, religion, age, national origin, disability, marital status, veteran status, gender, genetic information, familial status, or any other legally protected status.

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