Join the worldwide leader in playing cards and in “play” solutions. Play is what keeps us going, and it always has been our greatest motivation. That's why we live different, play different.

　　The Manager, Global Sales Planning and Operations will be responsible for leading the team in a process-based approach to improve sales tools/materials to enable successful execution of key initiatives in collaboration with the Global Casino Team (North America, LATAM, EMEA, APAC). Collaborate with cross-functional teams to develop and implement effective sales/customer strategies including short-term and long-term planning and the development and measurement of Annual Plans.

　　What you’ll do as a Manager, Sales Planning and Operations

　　Contact point for existing and future technology initiatives both internally and externally

　　Advocate/Representative for the Casino Team for companywide updates and upgrades for company shared systems

　　Manage Salesforce and SAP support and maintenance requests

　　Participate globally with other Channels (e.g. Retail) to develop and stay abreast of Group Best Practices of the CRM platform

　　Generate documentation to support the use of aforementioned systems specific to the Casino Team

　　Design and maintain reporting processes; Service and Sales Team metrics

　　Sales liaison for niche type customers and situations as required

　　Generate, review and communicate Contract Renewal reports for North American Customers to assigned Account Executive

　　Order entry and order editing process for Casino customers

　　Utilize CSR/Sales Enablement tools (such as CRM - SalesForce.com, Order Processing System, Artwork System, etc.) to execute customer service processes and centralize associated core critical communication documents to effectively pursue targets

　　Complies with and advises on improvements of existing and future customer service processes

　　Customer Retention

　　Demonstrated ability to anticipate customer needs

　　Enabling the team to maintain 99% retention rate of existing customers as measured by YoY sales $

　　Support the team to meet or exceed business process quality goals

　　Primary CSR contact for key accounts throughout North America

　　We’re looking for a Manager, Sales Planning and Operations with:

　　Minimum 3-5 years of relevant experience

　　Undergraduate degree required (ex. Finance, Statistics, Math, Business Administration, Engineering)

　　CPG experience is a strong asset

　　High level of enthusiasm, accountability, and ability to achieve results, even under tough circumstances.

　　Strong analytical and creative problem-solving skills (gathers critical data, translates analysis of an opportunity to a recommendation that drives results)

　　Strong communication and interpersonal skills to function effectively as a leader and collaboratively in a team environment.

　　Proficient in working with very large data sets, exceptional quantitative and analytic skills, and strong attention to detail

　　Strong MS Office (Excel, Word, PowerPoint) skills required, and database application skills are highly preferred (i.e., SAP, Salesforce)

　　A high level of curiosity and professionalism when taking on new opportunities

　　Ability to problem solve and adapt in a fluid environment

　　Benefits a Manager, Sales Planning and Operations Can Expect from Cartamundi:

　　Competitive pay

　　Climate controlled facility

　　401(k) with company match

　　Health, dental, and vision insurance starting day one

　　HSA (Health Savings Account) and FSA (Flexible Savings Account)

　　Life insurance

　　Short-Term and Long-Term Disability

　　Paid time off

　　Tuition reimbursement

　　Employee discounts on daycare, gym memberships, travel, and much more

　　Physical requirements and working conditions:

　　Our manufacturing Plant is comprised of enclosed office and manufacturing space. This position requires the ability to:

　　Move throughout the entire facility to attend to various issues

　　Work effectively in teams across functional groups with strong communication skills and the ability to lift 35 pounds

　　Perform sedentary work on various computer systems

　　This Manager, Global Sales Planning and Operations position is located on-site in our Erlanger, KY facility

　　Apply today and discover the magic of making a difference at Cartamundi!

　　Cartamundi does not discriminate based on race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS dhs.gov/e-verify (file:///C%3A/Users/Christina.Matias/AppData/Local/Microsoft/Windows/INetCache/Content.Word/dhs.gov/e-verify) .

　　Candidates must be 18 years old to work for Cartamundi.

　　No agencies please. No sponsorship available.

　　About Cartamundi:

　　At Cartamundi, we're all united by our common belief that world is better with play. Play is what keeps us going, and it always has been our greatest motivation. That's why we live different and play different. To us, it is not just an activity. It is a guiding mindset that reminds us to have fun, to be fair, to connect with people – across cultures and generations – and to embrace shared experiences.

　　We are a worldwide leader in playing cards and in “play” solutions.

　　Our owned brand portfolio includes a suite of heritage brands which go back as far as 1848, including global brands like Bicycle®, HRO®, Bee®, Copag®, Shuffle® and many locally loved brands. These brands combine craftsmanship with innovation as the basis for their continued relevance and positive contribution to the local communities that love and use these brands.

　　At Cartamundi, we have significant expertise in printing; our presses have been running since 1765. Today, our company has become the largest playing cards and board game manufacturer in the world and the trusted partner of leading toy companies. We make well-known brands such as Monopoly®, Uno®, Magic: The Gathering®, Guess Who ®, Pokémon®, Trivial Pursuit® every day.

　　As we look into the future and how entertainment evolves, we are bringing the digital world to the physical world and vice versa. We have a dedicated team of experts that is looking into future technologies, products, applications that can get our consumers and communities to truly live different and play different.

　　We are still a family-owned company with headquarters in Belgium and have a global network of 16 manufacturing facilities, 6 design centers, 1 digital studio and 1 global R&D center.