There's no cultural organization in the world quite like Carnegie Museums of Pittsburgh. With a legacy of discovery and outreach dating back to 1895, today we are a family of four diverse, dynamic museums; Carnegie Museum of Art, Carnegie Museum of Natural History, Carnegie Science Center, and The Andy Warhol Museum. We're committed to being inclusive, both onsite and online, and to exploring with our audiences the big ideas and issues of our time. Carnegie Museums of Pittsburgh is interested in candidates who, through their experience and collaborations, will contribute to diversity and excellence of the Carnegie Museums community.

　　This is a Union Position.

　　The Manager of Donor Services is responsible for effectively managing operations of assigned area in collaboration with other components of the institution, designing systems for efficient work that conform with both best practices in the field and department policies. Manages budgets and/or has responsibility for achieving revenue targets.  Supervises employees as required. Supports overall department goals of being donor-centered, cooperative and transparent. 

　　*EDUCATION AND EXPERIENCE: *

　　Bachelor's Degree or equivalent combination of education and experience required.  * *Three years of office administrative or development experience preferred. Experience working in non-profit educational or cultural organizations desirable.Experience working with volunteers preferred.*KNOWLEDGE, SKILLS, ABILITIES: * 

　　Strong interpersonal and coaching skills required. Must have excellent communication, customer service, and organizational skills. Patience, teamwork orientation, and a sense of humor highly desirable. Also requires the ability to prioritize workflow and meet deadlines. Must be technologically proficient with Microsoft Office products, including Word, Outlook, Access, Excel, Project, and Power Point and comfortable with exploring and learning new technologies.Demonstrated ability to maintain confidentiality, discretion and to interact well with all levels of staff, community leaders and general public.Raiser's Edge fundraising software knowledge a plus.  Occasional evening and weekend work required.PHYSICAL REQUIREMENTS:

　　Work is primarily sedentary in nature; no special demands are required. PRINCIPAL ACCOUNTABILITIES:

　　Manages and ensures compliance with solicitation, acknowledgement & reporting schedules.  This may include coordinating activity with a mail house, preparing and sending mail, ensuring leads are given to telemarketing vendor, preparing & sending email solicitation or other time-based production activity.  Responsible for alerting management to any issues that prevent adherence from expected schedules and for routine reporting tasks to measure performance.Manages budgets, ensuring responsible use of institution's resources. Negotiates contracts and is responsible for ensuring that CMP policies for dealing with vendors and other contractors are observed. Represents CMP in a professional manner at all times.Writes, proofreads and prepares written material and correspondence of all types; as determined by assigned area but may include acknowledgement letters, grant proposals, grant reports, email, social media posts, donor recognition lists, online gift forms, marketing material, financial reports and contracts.  Must follow assigned protocols for collecting and verifying information used in correspondence.Coordinates and manages work of assigned area, working with other components of CMP collaboratively. Work could include events and may require working at events as requested to provide stewardship and cultivation activities.Develop internal research and analysis processes, creating and maintaining appropriate quantitative reports and analyses to consistently track, measure and report the effectiveness of fundraising effort and initiatives. Provides prompt and courteous customer service at all times.  Understands and can explain and apply rules, regulations, policies, and procedures associated.  Analyzes situations accurately and adopts appropriate course of action.Responsible for ensuring accurate record keeping in Raiser's Edge Database and other CRM databases, filing systems and other areas of documentation in capacity as assigned. Must respect confidentiality of data and ensure ethical standards of the field are followed.  Keeps information about processes and procedures current and stored in the appropriate location.Manages processing of restricted gifts including pledge entry, government grant entry, deeds of gift and gifts in kind.Oversees restricted acknowledgement actions and media spreadsheet.Manages journal entries, CRD and checks request forms.Prepares Year-End tax receipts with Assistant Director -- Donor ServicesWorks in conjunction with Controllers Office to manage pledge schedules and write-offs.Works in conjunction with Assistant Director -- Donor Services to manage process around renewal and distribution of PVIP/TVIP/VVIP member cards.Assists with monthly reporting as needed.Works directly with Cashiers Office on allocation of funds.Performs special projects and support as needed to meet the goals of the department.Accomplishes responsibilities in a timely fashion with a minimum of supervision and meets established deadlines.  The following PA Act 153 clearances, or proof of application of clearances, are required beginning employment and as a condition of continued employment: Pennsylvania Child Abuse History Clearance Pennsylvania State Police Criminal Record Check FBI Fingerprint Criminal Background Check Obtaining the required clearances is completed as part of the new hire process.

　　Carnegie Museums is an Equal Opportunity-Affirmative Action Employer -- Minorities / Females / Veterans / Individuals with Disabilities / Sexual Orientation / Gender Identity

　　The above job description reflects the essential functions and qualifications for the position identified, and shall not be construed as a detailed description of all the work requirements that may be inherent in the position. The job description does not constitute an employment contract and does not alter the at-will relationship between CMP and the employee.