Center 3 (19075), United States of America, McLean, Virginia

Manager, Data Center Ops (Cloud Operations Resilience Engineering)

This role will support all hardware and operating system software from an Operations perspective. The Facility Planner will work closely with various lines of business to support all facility and physical security activities. The Planner will be the first point of contact for internal customers and external vendors seeking support and information. Technical Hardware and Operating System SME (VMWare, AIX, Linux, Windows) to provide day to day support and gain efficiencies via automation. The role involves expertise in platforms and automation skills to simplify maintenance, break/fix, and design for supporting systems in our Data Center.

The Cloud Operations Resilience Engineering (CORE) Technology division is responsible for enabling and evolving Capital One’s foundational cloud infrastructure layer, including observability, connectivity, resilience and availability.

Primary Responsibilities:

Server support coverage for operating systems (VMWare, AIX, Linux, Windows 2008, Windows 2012, Window 2016)

Hardware maintenance and inventory

Work with cross-functional teams. Partner with peers to understand areas of opportunity and to provide recommendations and improvements to processes, projects and services

Lead a team of technical staff and provide direction as well as leadership

Develop reports for audit, security, capacity and design to be shared with upper level management

Interact and interface with vendors and negotiate contracts

Automate and partner with other teams to resolve incident within the environment

Troubleshoot complex environments

Deep dive on technical problems and leverage available tools for resolution of complex problems

Identify opportunities to improve efficiency and effectiveness

Drive automation, self-service enablement, operational efficiency

On-call support when scheduled (24x7)

An associate whose role requires travel to remote site locations, must be able to drive to site locations within 30 minutes

Basic Qualifications:

High School Diploma, GED or equivalent certification

At least 5 years of experience with one of the following: VMWare, AIX, Linux, Windows 2008, Windows 2012, Window 2016

At least 3 years of experience in hardware and software support

Preferred Qualifications:

Bachelor’s Degree

5+ years of experience in IT Development

1+ year of experience with open source or cloud technologies (AWS)

1+ year of experience with PHP, Python, Perl or Ruby

1+ year of experience with automation/configuration management (Puppet, Chef)

Ability to read and interpret Red Hat crash dumps

3+ years’ experience supporting Agile delivery organizations

3+ years’ experience with white box

3+ years’ experience with software defined servers

3+ years’ experience with network defined servers

At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization)

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to [email protected]

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).