Lead team and drive performance to achieve Thomson Reuters' strategic objectives, growth and retention goals. Develop, coach and support Team Members to increase retention, growth, and customer satisfaction. Manage multiple projects, leverage business acumen to positively impact revenue, and remove obstacles interfering with growth and retention of customers.

　　About the Role:

　　In this opportunity you will:

　　Manage team to drive adoption and retention in CLEAR, Regulatory Intelligence and ODENDevelop the team to demonstrate competency across the Risk segment products and servicesActively drive good working relationships with sales and sales management, customer support, product management, proposition and finance team membersCoach team on identifying up-sell and cross-sell opportunitiesMeet or exceed designated goals to achieve retention and upsell targetsPartner with Customer Success Leadership to build and implement a set of common processes associated with account related activities with a true focus on customer success including Gainsight adoption, monitoring health of account, driving usage, building training and on-boarding plans and working with C2C partners to improve the customer experienceEnsure customers are leveraging products and services, and achieving success against their Customer Success PlansEstablish solid, long-term customer relationships and cultivate new business opportunities by diagnosing needs, presenting solutions and addressing customer concernsPrioritize and drive resolution on key customer escalation issuesAbility to engage across Thomson Reuters corporate functions (Customer Support, Commercial Excellence, AR/Collections, Proposition, Product Management, C2C)Leverage Salesforce.com, Gainsight and other required documents/spreadsheets to keep all client information updated, manage team pipeline and forecast accurately

　　Key Deliverables

　　Delivery of target financial and customer experience objectives for the Risk segment (e.g. client renewal rate; growth through cross-sell/up-sell, customer success ratios (Net promoter score)Active talent and succession pipeline (e.g. employee satisfaction); annual improvements in organizational effectiveness (client-centricity, customer approach, rapid decision making)Reporting on market and competitor activitiesPresentations across internal meetings with other company functions necessary to perform duties and aid business development.Ensure key metrics are tracked such as active users, usage metrics and overall retention rates.

　　About You:

　　You're a fit for the role if you have:

　　Skilled at conflict resolution and problem-solving to achieve win-win outcomesAn outside-in focus: outstanding end-customer relationship skillsPreferred experience in managing a range of teams with technical, product, and customer market operation expertiseIn-depth experience in customer journey5+ years of experience, with a minimum of 5 years' experience in direct account management4-year college degree or equivalent experienceRisk solutions experience preferred

　　What's in it for you!

　　You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

　　Hybrid Work Model: We've adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.Social Impact: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.Purpose Driven Work: We have a superpower that we've never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.Compensation: Base salary and a variable compensation that is directly related to your success

　　#LI-TK1

　　In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.

　　Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The location(s) for this role include one or more of the following states: CA, CO, CT, IL, NV, TX, WA and/or remote. The target total cash compensation range for the role in any of those locations is $182,000 - $338,000. The location(s) for this role include one or more of the following states: KS, MI, MN, NY, VA. The target total cash compensation range for the role in any of those locations is $182,000 - $338,000. The target total cash compensation range in other locations may vary. This is inclusive of both base pay and any target sales incentive. Pay is positioned within the range based on several factors including an individual's knowledge, skills and experience with consideration given to internal equity. Base pay and any target sales incentive are part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs.

　　This job posting will close .

　　Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we've been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world's most global news services - Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

　　We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

　　Accessibility

　　As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

　　We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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　　More information about Thomson Reuters can be found on https://thomsonreuters.com.