Altice USA is a cutting-edge communications, media, and tech company. We connect people to what matters most to them; texting with friends, advertising that resonates, or binge watching their favorite show. Our differentiated approach centers around technologies that push the envelope and deliver the ultimate customer experience. We're building a workforce that attracts and retains the best talent, not only to meet the needs of our customers, but that also reflects the diverse communities we serve.

　　Job Summary

　　The Manager, BPO Management is directly responsible for developing and leading/overseeing the operations of inbound call campaigns, strategies, procedures and processes for all third-party vendors providing services for Altice USA. This role will ensure that quality, compliance, and cost- effectiveness of work delivered via third party vendors meets Altice USA's performance and quality expectations.

　　Responsibilities

　　Builds collaborative partnerships with assigned vendors and jointly develops strategies to continuously improve deliverable quality and drive cost effectivenessManages the relationship and performance of multiple vendors/campaigns simultaneously. Provides guidance and direction to vendors in order to achieve budgeted targets and continuous improvement on KPI and customer experience.Develops and implements strategies that generate incremental sales and revenue as well as customer relationship retentionProven ability to motivate a large virtual force required. Must be able to make effective presentations, have excellent verbal and written communication skills, and be able to interface with all levels of managementWorks closely with senior leadership in the development of call plans, performance expectations and KPI management.Staffing capacity planning to budget and forecast to ensure meet service level targets.Tracking and implementation of BPO contract compliance and Invoicing activities.All other duties assigned

　　Qualifications

　　Bachelor's degree with focus on sales, marketing, communications or related business experienceStrong sales operational expertise with a minimum of 4 years in sales/marketingMinimum 4+ years proven success in sales management role required, with at least 3 years managing a large telemarketing/call center environment4+ years in sales in cable/telecommunications industry with strong understanding of competitive landscapeAbility to travel more than 50% of the time and successfully lead and inspire a virtual sales and retention forceDemonstrated ability to analyze problems, probe facts, identify and question assumptions and find creative and effective solutions to meet business goals without comprising customer satisfactionEnthusiastic leader with skill and experience creating an energetic and high performing sales cultureCan build presentations appropriate for executive audiences and present the story behind the dataA strong collaborator and influencer in cross functional and interdependent teamsAbility to work in a fast paced environment under tight deadlinessChallenges the status quo to identify areas for improvement, efficiency and effectiveness.

　　Altice USA is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.

　　Altice USA, Inc. collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.

　　This position is identified as being performed in/or reporting to company operations in New York State. Salary ranges are supplied in compliance with New York State law. Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in (manually enter cross-posting state) is $102,816.00- $168,912.00/ year. The starting pay rate/range at time of hire for this position in (manually enter state) is $102,816.00- $168,912.00/ year. For other locations, please inquire with your recruiter. The rates/ranges provided herein are the anticipated pay at the time of hire, and do not reflect future job opportunity.

　　Applicants for employment with Altice will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review ourfor further details.

　　We are an Equal Opportunity Employer M/F/Disability/Vet and maintain a drug-free and smoke-free workplace

　　Minimum Salary: 31200.00Maximum Salary: 31200.00Salary Unit: Yearly