Description

Learning is the most powerful force for change in the world. More than 20,000 Pearson employees deliver our products and services in nearly 200 countries, all working towards a common purpose – to help everyone achieve their potential through learning. We do that by providing high quality, digital content, and learning experiences, as well as assessments and qualifications that help people build their skills and grow with the world around them.

Pearson has an aspiration to be a leader when it comes to Diversity, Equity Inclusion and have set our course to be an actively anti-racist company. We have also set out a clear direction of travel. We believe that we have a duty to ensure that our company becomes an inclusive and diverse organization that reflects the geographies where we operate and where every employee belongs, can develop, and thrive.

Position Summary

This role is a limited term engagement.

Digital Fulfillment is responsible for managing the day-to-day digital operations for Pearson Higher Education. We are an end-to-end team of solution experts that encompass planning, launch, and continuous improvement for fulfillment and distribution partners and the accounts we mutually serve. We engage pre-sales, planning and scoping access methods and manage the execution of launch activities for North America’s Inclusive Access, Equitable Access and Private Sector accounts.

We are in search of someone who can help us re-imagine the end-to-end implementation/operational workflows, deliver meaningful efficiency through reduced handoffs /automation and prepare our customer facing teams across Operations, Sales, Support and Product to embrace and adopt this change. Your work is pivotal to the success of access programs operated by our digital fulfillment partners for over a thousand US based Higher Education campuses.

As the DFO Transformation Manager, you report to the Director of Digital Fulfillment working with a cross functional team to transform how we implement and deliver for our customers. You will meet with multiple stakeholders to simplify our work, execute deliverables against a rapid set of release cycles and help prepare our teams to adopt the new processes. You may be asked to lead workstreams as well coordinate the actions of various roles across the organization and may be called upon to present to the executive team.

You honor a customer centric culture that celebrates diversity, equity and inclusion, you create highly collaborative and effective teams and value data informed outcomes.

Responsibilities

Elicits business needs and use cases and manages prioritization for the transformation.

Working with the Director, defines how the installation base will be tagged in Salesforce.com for operational activities.

Creates the workflows for implementation and operational execution of Inclusive Equitable Access models, Private Sector and K12 districts leveraging Higher Education content in Salesforce.com.

Partners with our Solution Architect to understand strategies for migration into new integration models, ensuring the data needed to capture decisions is defined within our instance of Salesforce.com.

Works with Directors of Digital Delivery to create a business migration plan and schedule.

Creates and manages the User Acceptance Testing plan.

Creates and manages the plan for data migration.

Creates and manages the change management plan for this transformation.

Work closely with the Directors of Digital Delivery and our Sales Enablement team to create and execute against an actionable change management plan that spans procedural changes, training and communications.

Other responsibilities as determined by the VP or Director of Digital Operations.

Required Qualifications

Minimum 10 years' experience in roles with demonstrated productivity increases and exceeding business targets

Minimum 5 years' experience in either a client or sales operations role establishing business requirements and documentation for CRM, ERP, Customer Engagement or Reporting

Minimum 5 years’ experience in a leadership role, managing a team through end-to-end transformation

Proven experience working confidently and efficiently in ambiguous and changing environments

Track record of measurable process improvements across the end-to-end customer lifecycle

Minimum 2 years' experience managing project or customer communications

This position is a limited term (6 month) engagement and is based in New Jersey. Remote flexibility is available; the successful candidate may need to travel to our Hoboken office.

What to expect from Pearson

Did you know Pearson is one of the 10 most innovative education companies of 2022?

At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital Technology, Finance, Global Corporate Marketing Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.

We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.

To learn more about Pearson’s commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity Inclusion at Pearson.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing [email protected].

Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.

Job: STRATEGY

Organization: Higher Education

Schedule: FULL_TIME

Req ID: 15427

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