What Application Development & Maintenance contributes to Cardinal Health

　　Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value.

　　Application Development & Maintenance performs configuration or coding to develop, enhance and sustain the organization's software systems in a cross-functional team environment through adherence to established design control processes and good engineering practices. This job family programs and configures end user applications, systems, databases and websites to achieve the organization's internal needs and externally-facing business needs. Application Development & Maintenance partners with business leaders, investigates user needs and conducts regular assessments, maintenance and enhancements of existing applications.

　　We are seeking a Genesys PureConnect IT Manager who wants to be part of a high-caliber team supporting our 26 contact centers at Cardinal Health! In this servant leadership role, you'll be responsible for leading a team of technology experts that support the current on-prem Genesys platform, in both the build and run capacities. This role is also heavy in client interactions and client relationship building so communication and presentation skills are crucial.

　　Responsibilities

　　Develop and cultivate trusted relationships with key clientsEnsure Run and Build Teams are working at a high levelLead projects from conception to execution, ensuring that timelines, budgets, and quality standards are met.Collaborate with enterprise architecture, operations leadership, and other teams to design and implement solutions.Provide thought leadership and guidance to internal stakeholders on best practices for Genesys PureConnect.Demonstrate knowledge of software development techniques, software languages, system integrations, and hardware/software platformsUtilize knowledge of the software development life cycle, modeling of business processes, application design patterns, business/functional documents.Plan and execute system implementations that ensure success and minimize risk of system outages or other negative production impacts; problem solves any system issues effectively and timelyQualifications

　　8-12 years of experience preferredBA, BS or equivalent experience in related field preferred. Advance Degree may be required.4+ years of experience leading high-performing technology project teams preferredExperience using and/or developing the Genesys PureConnect platformProven experience working on $1m+ projects as a BA, technical engineer or leaderUnderstanding of how Customer Service works in relation to telephony platformsStrong project management skills, including the ability to manage budgets, timelines, and quality standards.Ability to develop individuals and teamsExcellent written and verbal communication skills, including the ability to communicate technical information to non-technical stakeholders.Excellent organizational skillsHigh energy level, a team player, and a self-starter.What is expected of you and others at this level

　　Manages department operations and supervises professional employees, front line supervisors and/or business support staffParticipates in the development of policies and procedures to achieve specific goalsEnsures employees operate within guidelinesDecisions have a short term impact on work processes, outcomes and customersInteracts with subordinates, peers, customers, and suppliers at various management levels; may interact with senior managementInteractions normally involve resolution of issues related to operations and/or projectsGains consensus from various parties involvedAnticipated salary range: $119,800 - $179,655

　　Bonus eligible: Yes

　　Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

　　Medical, dental and vision coveragePaid time off planHealth savings account (HSA)401k savings planAccess to wages before pay day with myFlexPayFlexible spending accounts (FSAs)Short- and long-term disability coverageWork-Life resourcesPaid parental leaveHealthy lifestyle programsApplication window anticipated to close: 03/08/2024 *if interested in opportunity, please submit application as soon as possible

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　　Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

　　Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

　　To read and review this privacy notice click here (https://www.cardinalhealth.com/content/dam/corp/email/documents/corp/cardinal-health-online-application-privacy-policy.pdf)

　　We are a team of nearly 48,000 mission-driven partners striving each day to advance healthcare and improve lives. We are Essential to care.

　　Headquartered in Dublin, Ohio, Cardinal Health, Inc. (NYSE: CAH) is a distributor of pharmaceuticals, a global manufacturer and distributor of medical and laboratory products, and a provider of performance and data solutions for health care facilities

　　We are a crucial link between the clinical and operational sides of care, working with more than 4,500 sourcing and manufacturing partners to deliver end-to-end solutions and data-driven insights that advance healthcare and improve lives every day. With deep partnerships, diverse perspectives and innovative digital solutions, we build connections across the continuum of care.

　　With 50 years of experience, approximately 44,000 employees and operations in more than 30 countries, Cardinal Health seizes the opportunity to address healthcare’s most complicated challenges — now, and in the future.

　　On Thursday, Jan. 7, 2021, we celebrated the day our founder, Bob Walter, had the vision to start a business that became known as Cardinal Health.

　　One of the most important ways we celebrated was by giving back to the communities where we live and work. 2021 was a "Year of Service” for all Cardinal Health employees around the world.

　　View Cardinal Health on YouTube (http://youtube.com/user/CardinalHealth)

　　Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.