Description

　　The Role: We are seeking an experienced, motivated individual to join our restaurant as a Maitre D. As a lead member of our front-of-house service team, you greet customers, make and confirm reservations, and manage waitstaff to ensure the highest possible standards of service. You are responsible for the logistic details, including reservations and arrangements for large parties, as well as setting the restaurant space's overall ambiance and atmosphere. Our ideal candidate has considerable prior experience in high-end foodservice environments, an impeccable demeanor, customer service skills par excellence, and logistical and organizational acumen.

　　Duties and Responsibilities:

　　Make, adjust, and cancel customer reservations

　　Greet customers and guide them to their tables

　　Answer customers and guide them to their tables

　　Answer customer questions regarding food, drinks, and specials

　　Resolve customer complaints or disputes

　　Manage waitstaff to ensure efficient and excellent service throughout a given seating

　　Qualifications:

　　At least 5 years in a high-end, fast-paced restaurant environment

　　Adaptive organizational skills and the ability to change plans to meet new circumstances

　　Excellent communication and customer service skills, including the ability to tactfully deliver unwelcome news to customerst

　　Strong cash handling skills

　　$25-28/hour