ROLE DEPENDENT

　　Position Summary

　　Breezeline's Maintenance Technician is a fully functioning, higher level role that supports the growth of the system by assuring the integrity of the HFC and FTTH network, testing, and maintenance of all current HFC/ FTTH network and other equipment associated with plant facilities and distribution systems.  The incumbent ensures the quality of the network delivering services provided to end users meets or exceeds established industry and company performance standards and is compliant with FCC requirements and protocol.  He/she coordinates with all functional departments (corporate, market, or region, as applicable) regarding the optimization of overall business efforts.   Accountabilities also encompass Core technician tasks which may include; complex; +/- Fiber to the Home (FTTH).

　　Responsibilities

　　Predominantly performs preventative and demand maintenance required to restore the HFC/ FTTH network to Breezeline performance specifications as related to customer impacting network impairments and/or outages.As business needs dictate may perform proactive maintenance required for the HFC/ FTTH network to operate within Breezeline performance specifications.As business need and proficiency in role occurs, incumbent will apply knowledge and skills acquired through ongoing training in the areas of Automation, Network, and FiberMaintains and repairs equipment with the HFC/Fiber distribution system.  Monitors WFX, Stratusync, iGlass  throughout the day for information regarding changes to work schedule and/ or OneView tickets.Prepares for daily work assignment by requisitioning equipment and supplies from warehouse, and stocking vehicle as needed. Maintains company truck and other equipment per service requirements and safety guidelines. Drives a company vehicle between office and/or home, warehouse, and work sites in a safe and courteous manner, and in accordance with all laws and company policies. Monitors Workforce Express System (WFX) throughout the day for information regarding changes to work schedule and for information about current installation. Communicates with dispatch (viaWFX, phone, etc.) for assistance, status on current install or new service requests. Consults with supervisor and other technicians for advice and assistance as needed. Demonstrates experience with the following: working with little supervision; managing ambiguity and autonomy; flexibility to work in an unstructured environment; dealing effectively with uncertainty and changeInteracts with customers (internal/external) in a professional, courteous manner including when responding to escalations and repeated customer concerns. Ensures the quality of services provided to end users meets or exceeds established industry and company performance standards and is compliant with all national, state and local laws and regulations.Participates in team meetings as scheduled. Attends job-related training that may include initial training, refresher training, product and service updates. Works on regularly scheduled days as well as unscheduled days and beyond regular work hours (including on-call rotation) due to customer or operational demands. Uses small hand tools, power tools, and test equipment.Works with alarms, low voltage electricity, and color-coded wires. Complies with all safety procedures and policies

　　Qualifications

　　Minimum

　　18 years of ageDemonstrated proficiency in Core Technician skillsetsBasic Mathematical SkillsAbility to read design printsValid state driver's license and a good driving recordCertifications and licenses, as required by state and municipal lawsSuccessfully meet (and maintain) additional background check requirements for specialized projects/servicesOne year of work experience in a comparable field (e.g. related hands- n trade role)Minimum of one year of direct customer service experiencePC and Windows software skillsStable work historyAble to work required shifts and overtime (if necessary)Spanish proficiency desirable in some locationsTravel as business needs dictate

　　Preferred

　　High school degree or GED equivalent preferred; post-high school education a plus

　　Physical Job Requirements

　　Ability to carry and use tools and equipmentRequisite ability to drive motor vehicleAdequate ability to distinguish different colors of wireAbility to frequently bend, stoop and crawlRequisite ability to drive commercial vehicle (DOT physical required)Ability to lift and carry 28ft extension ladderAbility to lift an 88lb power supply from floor to 42"Occasionally sit and climb ladders/stairs: performs fine motor and pinching movements, & pivots with feet and bends, twists and laterally flexes back & reaches at overhead shoulder, knee, and floor levels, stoops, squats, crouches, kneels and crawls and press foot pedals.Frequently stands and walks & pushes/pulls with arms and grasps with hands & reaches at waistAbility to climb ladders and/or utility poles and work in high placesAbility to work in small spaces (such as crawl space and attics) to tolerate typical residential and commercial controlled work environments as well as uncontrolled weather-related heat and cold for extended periods of timeAbility to work outdoors and in extreme weather conditions and varying topographic, wet and dry locations