Job Location: Virtual but must be commutable to Oriskany NY, Bloomfield CT, Aurora IL, Cary, NC or Tampa, FL offices.

Key Responsibilities:

· Virtual roles predominately work from a home office with periodic visits to the assigned GCSO office as needed for team events, meetings, training, business continuity, etc.

· Provide timely and accurate communication, information gathering, and rendering decisions on Long-term Disability (LTD) claims according to provisions of LTD certificates.

· Communicate with a variety of constituents (claimants, doctors, nurses, employers, and attorneys) to gather information relevant to rendering decisions based on the provisions of the policy.

· Claim Specialist Trainees will be routinely evaluated for increases in their authority levels as they become more experienced in their decision making and demonstrate consistency in meeting metrics.

· Learn to develop an action plan and identify the Likely Claim Progression including identifying the return to work potential.

· Utilize CMG which provides an overview of high level topics, factors to consider in the administration of claims, and examples of claim situations.

Essential Business Experience and Technical Skills:

Required:

· New hires should live a commutable distance from the site the role is posted in.

· High School Diploma

· 2-4 years of experience in claims or customer service

· Demonstrated critical thinking in activities requiring analysis, investigation, and/or planning.

· Strong problem solving and analytical skills.

Preferred:

· Bachelor’s degree

· Strong communication skills, both written and oral.

Business Category

Operations - Claims

At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.

Equal Employment Opportunity/Disability/Veterans

If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.