Description

　　Lindsey McCarthy with Robert Half is sourcing for a Customer Service Representative who loves building solid customer relationships and want to work in the growing Manufacturing industry. Articulate and highly-skilled Customer Service Representative candidates could find an excellent career opportunity in this position. This Customer Service Representative job is a permanent position in the Buffalo, NY area. If you want to work with a dynamic company, this could be the job for you!

　　Job Title: Customer Service Representative

　　Industry: Manufacturing

　　Location: Tonawanda, NY

　　Type: Full-time

　　Hourly Rate: $20/hr to $24/hr

　　Job Description:

　　Our dynamic manufacturing team is seeking a qualified Logistics Customer Service Representative to join our growing company. As a key member of our logistics team, you will play a crucial role in ensuring smooth and efficient communication between our customers and the logistics department.

　　

　　Responsibilities:

　　Customer Interaction: Provide exceptional customer service by addressing inquiries, resolving issues, and managing customer expectations.

　　Order Processing: Process and manage customer orders, ensuring accurate and timely delivery.

　　Communication: Maintain effective communication with internal teams to ensure a seamless flow of information regarding order status, shipping updates, and any issues that may arise.

　　Customer Deductions: Handle customer deductions efficiently, investigate discrepancies, and work towards resolution.

　　Problem Resolution: Proactively identify potential issues and work collaboratively with cross-functional teams to resolve them.

　　Documentation: Maintain accurate records of customer interactions, orders, and deductions.

　　Requirements

　　Qualifications:

　　Experience: Minimum of 2 years in a customer service role, preferably in the manufacturing or logistics industry.

　　Customer Deductions Experience: Previous experience dealing with customer deductions is essential.

　　Communication Skills: Strong written and verbal communication skills, with the ability to effectively communicate with customers and internal teams.

　　Problem-Solving: Excellent problem-solving skills with the ability to think on your feet and find solutions in a fast-paced environment.

　　Organizational Skills: Detail-oriented with strong organizational and multitasking abilities.

　　Team Player: Ability to work collaboratively with cross-functional teams.

　　Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

　　Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

　　All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

　　© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .