Hours: Monday – Friday 9am – 5:30pm

　　•Schedule: Tuesday and Wednesday in office and the other days will be remote.

　　• Potential in the future for a 3rd day in office

　　• Candidates do have to pay for parking at this site. $14 a day, $70 a month for the two days they are there.

　　Location: 271 17th Street Northwest, Atlanta, Georgia, 30363, United States

　　Training: Training is 2 weeks hybrid

　　Must Have: Customer Service/Account Management expereince and Transportation Background (highly prefered)

　　Description:

　　Client is growing rapidly and seeking a highly skilled and motivated Shipper Performance Coach to improve the shipper experience for vendors and sellers who ship with their Inbound Transportation. As the company continues to drive innovation within transportation and logistics, we consistently evaluate our current network shipper defects and drive improvements through shipper coaching and performance management. In this role, the candidate will work directly with shippers to create solutions, and take action to improve shipper performance metrics.

　　Responsibilities include:

　　-Monitor, verify, and present data daily

　　-Overcome transportation disruptions and other barriers in real time

　　-Identify transportation defect root causes

　　-Maintain Daily logs on assigned shippers

　　-Lead weekly calls with assigned shippers

　　-Lead Daily Business Review Stand up calls spacer

　　Other day to day duties:

　　• Inbound supply chain team (30% of inbound loads)

　　• Support for Shippers with defects

　　• Working with external stakeholders

　　• Maintain daily logs on assigned shippers

　　• Lead weekly calls with shippers

　　• Lead daily business reviews with shippers

　　Additional Skills & Qualifications:

　　• 3+ years of customer service experience required, Logistics or Supply Chain preferred but not needed

　　• Experience writing documents on topics such as process improvement proposals and understanding of basic data analytical skills

　　• Entry level knowledge of MS Excel; familiarity with Excel spreadsheets and ability to navigate and interpret data

　　• Interpersonal and customer service skills – will need to present to shippers and conduct business reviews

　　About Aston Carter:

　　Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

　　At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

　　Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

　　The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

　　If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email [email protected] (%[email protected]) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.