About Us

　　 Always open. Our code, our culture, our opportunities. Leading open innovation without limits. We are SUSE.

　　SUSE is a global leader in innovative, reliable and secure enterprise open source solutions, including SUSE Linux Enterprise (SLE), Rancher and NeuVector. More than 60% of the Fortune 500 rely on SUSE to power their mission-critical workloads, enabling them to innovate everywhere - from the data center to the cloud, to the edge and beyond. SUSE puts the "open" back in open source, collaborating with partners and communities to give customers the agility to tackle innovation challenges today and the freedom to evolve their strategy and solutions tomorrow.

　　We are open in our roots and open in our approach, striving to be the most trusted open innovator in the World. Openness extends beyond our technology. Our vibrant community thrives on diversity and connectivity without borders.

　　Linux Support Engineer

　　Job Description

　　The Role

　　Since its inception in 1992, SUSE has been at the forefront of technical innovation where change has been the only constant. An IPO transition in 2021 has brought a new pace of growth and evolution.

　　The primary responsibility of this position is to troubleshoot challenging, complex, critical, and sensitive customer issues within our Linux product portfolio.

　　This will in turn support business growth in line with our ambitious objectives and company culture.

　　To achieve excellent results, you have to be motivated and self-driven technical support engineer who have a passion for providing first-class customer service.

　　The role sits within the Customer Support function, reporting into the Senior Manager, Customer Support who is based in Czech Republic.

　　Focus Areas

　　You will be joining a team of highly skilled Linux technical specialists providing our global SUSE customers with a 24/7 "follow the sun" support service. As a Technical Support Engineer at SUSE your key duties and responsibilities will include:Working as a Linux Support Engineer.Focusing on troubleshooting challenging, complex, critical, and sensitive customer issues within our product portfolioProviding technical support and maintaining professional communication with SUSE's enterprise customersCollaborating efficiently with your Technical Support colleagues, locally in APJ and globally across locations including Prague, Nuremberg & US.Engaging with development on product management on feature requests.Learning and accumulating knowledge on new technologies and knowledge sharingAvailability to occasionally be on call after hours and on weekends.Preferred Experience & SkillsExperience of working within a Technical Support/Linux Services environment, which should include some experience in a technical support role.A core ethos of doing whatever is necessary to keep the customer happy.A strong sense of responsibility, self-motivation, and the ability to prioritize and organize multiple, simultaneous workloads.The ability to assess the customer situation and select the best go-forward-path.Interpersonal communication skills, in both oral and written form.Experienced in providing a timely and accurate response and resolution to customer issues over the phone or electronically.The ability to work efficiently in a dynamic and collaborative environment with a team of highly skilled and motivated engineers.The ability to adapt to new technologies.All candidates should be fluent in English (written and verbal)Personal AttributesA bachelor's degree in information systems, Computer Science, Electrical Engineering, or equivalent work experience.Knowledge level at least on LPIC-1 or equivalent, preferably certified.Several years of experience in a technical support role, or as a system administrator for any Linux OSReading and understanding source code (bash).Specialism in two or more of the below areas desirable but not essential:High Availability / Clustering technologiesStorage technologies (like SAN, multipathing, iSCSI, LVM)Networking concepts and protocolsLDAP, Kerberos, Samba, Active DirectoryLinux KernelContainer technologiesNon-x86_64 architecturesJob

　　Services

　　What We Offer

　　 We empower you to be bold, driving your career to create the future you want. We celebrate and reward your achievements.

　　SUSE is a dynamic environment that is evolving rapidly, thus requiring agility, strong entrepreneurship and an open mind.

　　This is a compelling opportunity for the right person to join us as we continue to scale and prosper.

　　If you're a big thinker, obsessed by execution and thrive in a dynamic environment in which you can tangibly create a lasting legacy, then please apply now!

　　We give you the freedom to be yourself. You will work in a global community of unique individuals - like you - with different backgrounds, talents, skills and perspectives. A truly open community where everyone is welcome, has a voice and is encouraged to reach their full potential regardless of age, gender, race, nationality, disability, sexual orientation, religion, or any other characteristics.

　　 Sounds like the right fit for you? Click A pply to submit your resume. A recruiter will contact you if your skills match our current or any future positions. In the meantime, stay updated on the latest SUSE news and job vacancies by joining our Talent Community .

　　SUSE Values We are passionate about customersWe are respectful and inclusiveWe are empowered and accountableWe are trustworthy and act with integrityWe are collaborativeWe are SUSE!