The Licensing and Commissions department is responsible for agent contracting, appointments, and commission processing in a fast-paced, multi-tenant environment. Successful Processors in this role are dependable, proactive, and will maintain Productivity, Efficiency, and Quality performance standards, within Service Level Agreements. Job Description * Agent onboarding, including but not limited to reviewing agent-contracting paperwork for completeness and accuracy, and document incorrect and/or missing items. Enter acceptable agent contracts into the system of record. * Maintain and update agents’ records, including but not limited to documenting training certificates, address/banking changes, and researching returned mail. * Review and respond to emails from agents and/or their staff regarding contracting and/or commission information, clearly communicating the requested information and next steps where applicable. * Answer inbound calls (low volume) with a clear understanding of inquiries and requests, collect all information needed to process the request, and clearly communicate follow-up actions needed from the caller. * Additional responsibilities as assigned by Manager. * Solid partnering skills which contribute to building relationships with partners and other service team members; displays outstanding communication and interpersonal skills (oral and written) * Self-directed ability to multi-task and prioritize appropriately when competing demands and large volumes develop, both as part of team and individually; ability to adapt and work effectively in a continuously changing environment * Solution-oriented individual demonstrating solid analytical and problem-solving skills * Ability to seek out developmental opportunities and continuously improve skills * Consistently demonstrate a high level of professionalism through a strong worth ethic that positively influences the work habits of the team * Detail oriented with a focus on quality and consistently meeting goals Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled