Licensed Agent I Maple Grove, MN, USA Req #1354 Monday, January 8, 2024 The Breitenfeldt Group Come join a family-like culture that believes in making a difference by committing to an ongoing culture of kindness, collaboration, and mentorship to better service each other and their valued members. Position Highlights: The Licensed Agent I at Breitenfeldt Group works with current members year-round to answer any questions regarding coverage that may arise regarding health, prescription, dental or vision policies. It is also the responsibility of the Licensed Agent to provide an annual review and ensure members are on the most suitable plan for the upcoming year. Full-time, benefits-eligible Monday - Friday, 8:00AM - 4:00PM Hybrid: 3 days a week in the office, 2 days remote Opportunity to promote up to a Licensed Agent II and Senior Licensed Agent SUMMARY Responsible for providing a wide variety of support services to promote Breitenfeldt Group's product portfolio via the telephone and Internet to increase company revenue and profit. ESSENTIAL DUTIES AND RESPONSIBILITIES * Sales: Promote the company's product portfolio and provide service assistance to consumers; Respond to consumer inquiries through calls both inbound and outbound as well as internet inquiries. Deliver prepared sales scripts to educate, inform and provide solutions to potential customers. Describe solutions for individual sales situations; Communicate with consumers regularly regarding product information, rate changes and key benefits; Monitor compliance with program reporting rules and sales requirements. Update and maintain proprietary Lead Advantage System in accordance with policies and procedures. Document each and every consumer contact with detailed notes. * Special Projects: Work collaboratively with fellow staff to advance the values and mission of Breitenfeldt Group and Senior Market Sales by serving on relevant internal and external committees; Assists with special projects/assignments as requested by members of management. * Performs other duties as assigned by management. QUALIFICATIONS EDUCATION / EXPERIENCE High School Diploma or GED required Three (3) or more years general insurance industry or related field (financial services, marketing, web-based business, business-to-business customer service or call center) experience SKILLS Active Life and Health Insurance license in resident state or obtain within 30 days of employment Working knowledge of insurance services industries and specific current knowledge of product lines assigned to the sales associate. Knowledge of the general industry procedures, practices and terminology. Skill in working effectively with inbound and outbound callers/customers. Skill in negotiating and problem solving to resolve internal and external conflicts. Skill in the use of office equipment including computer, fax, printer, telephone system, etc. Skill in the use of time management and organization skills. Skill in maintaining effective working relationships with all customers, employees and the general public. Skill in project management. Proficient computer skills (Microsoft/Word, Excel, PowerPoint, Adobe Acrobat, MS Outlook software preferred). Ability to communicate effectively, both orally and in writing, in a constructive manner. Ability to approach and communicate with a wide range of personalities in a professional and courteous manner. Ability to be patient under frustrating circumstances and demonstrate controlled emotional affect in difficult situations. Ability to engage in effective interpersonal interaction, verbal communication and written communication. Ability to persuade. Ability to run quotes for products. Ability to maintaina high level of organization and attention to detail while remaining flexible and responsive when faced with multiple urgent requests. Ability to read, write and communicate English effectively. Ability to maintain all company policies, including all confidentiality and safety policies. Ability to actively contribute to team effort. Ability to work independently, exercise independent judgment, make and execute decisions. Ability to be a self starter, motivated and accomplish goals and tasks within a given time frame. Strong verbal and written proficiencies of the English language is required and bilingual (Spanish and English) preferred. #LI-MH1 Other details Pay Type Hourly Min Hiring Rate $22.00 Max Hiring Rate $23.00 Maple Grove, MN, USA Share this job: Alliant Insurance Services, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, age, religion, gender, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected status.