Library Service Supervisor

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　　Library Service Supervisor

　　Salary

　　$2,055.00 - $2,160.00 Biweekly

　　Location

　　Houston, Texas

　　Job Type

　　Full Time

　　Job Number

　　33080

　　Department

　　Houston Public Library

　　Division

　　HPL - CUSTOMER EXPERIENCE ADMINISTRATION

　　Opening Date

　　01/19/2024

　　Closing Date

　　1/27/2024 11:59 PM Central

　　Description

　　Benefits

　　Questions

　　POSITION OVERVIEW

　　Applications accepted from: All Persons Interested

　　Division: Customer Experience

　　Section: Central Library

　　Location: Various

　　DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS

　　The Houston Public Library seeks a customer-service driven, creative, and energetic Library Service Supervisor who has strong leadership skills, an ability to inspire staff, and a passion for serving as a hands-on and highly engaged manager at the Central Library. The preferred candidate for this position will possess an interest and experience in Business services and/or Education literacy.

　　The Library Service Supervisor will:

　　Help lead business services including programs, outreach, library tours, staff training, workshops for library patrons.

　　Oversee and coordinate team members to effectively complete tasks, and may include maintaining monthly staffing, outreach, and programming schedules.

　　Overseeing creative and innovative programs and library services for all ages including job searching, programs and workshops for adults

　　Engaging with the community through outreach and developing collaborative relationships with local community organizations to provide library services.

　　Take initiative to creatively solve problems and possess sound decision-making skills.

　　Exhibit a high level of creativity for innovative services and programming.

　　Have a working knowledge of Microsoft operating system and software.

　　Perform collection development and maintenance.

　　Other duties as assigned.

　　Work one evening a week and every other weekend (Saturday and/or Sunday).

　　Applicants are encouraged to submit a Cover Letter and Resume when applying. For a location listing of our 37 Neighborhood Libraries and Central Library, please visit www.houstonlibrary.org/hpl-locations.

　　WORKING CONDITIONS

　　Position requires stooping and bending; lifting of library up to 20 pounds. Must be able to move freely throughout the work space. Moderate analytic ability is required in applying guidelines, policies, and in adapting standard methods to fit facts and conditions. Must be able to effectively communicate orally and in writing.

　　MINIMUM REQUIREMENTS

　　EDUCATIONAL REQUIREMENTS

　　Requires a Bachelor's degree.

　　EXPERIENCE REQUIREMENTS

　　Four (4) years of professional library, information services, or education experience are required.

　　LICENSE REQUIREMENTS

　　None

　　PREFERENCES

　　Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.

　　Knowledge of current versions of MS Office (Excel, Word, PowerPoint, and Outlook), Sirsi Symphony and excellent oral, written, and interpersonal communication skill are preferred. Experience in personnel management and supervision. Knowledge and experience with Business services in libraries and/or education literacy.

　　GENERAL INFORMATION

　　SELECTION/SKILLS TESTS REQUIRED: No

　　However, the Department may administer a skill assessment evaluation.

　　SAFETY IMPACT POSITION: Yes

　　If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

　　Pay Grade 21

　　SALARY INFORMATION

　　Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

　　APPLICATION PROCEDURES

　　Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.

　　To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 832-393-1472 .

　　If you need special services or accommodations, call ( 832-393-1472 ). (TTY 7-1-1)

　　If you need login assistance or technical support call 855-524-5627 .

　　Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

　　All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

　　EOE Equal Opportunity Employer

　　The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

　　The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan.

　　Benefits include:

　　• Medical

　　• Dental

　　• Vision

　　• Wellness

　　• Life insurance

　　• Long-term disability

　　• Retirement pension

　　• 457 deferred compensation plan

　　• Employee Assistance Program

　　• 10 days of vacation each year

　　• 10 city holidays, plus one floating holiday

　　• Flexible schedules

　　• Professional development opportunities

　　• Transportation/parking plan

　　• Section 125 pretax deductions

　　• Dependent Care Reimbursement Plan

　　• Healthcare Flexible Spending Account

　　For plan details, visit http://www.houstontx.gov/hr/benefits.html

　　01

　　Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?

　　Yes

　　No

　　02

　　Are you a current Houston Public Library employee?

　　Yes

　　No

　　03

　　What is your highest level of education?

　　Bachelor's Degree

　　Master's Degree

　　Doctorate's Degree

　　None of the Above

　　04

　　How many years of professional library, information services, or education experience?

　　At least 4 years

　　4-6 years

　　6 years or more

　　None of the above

　　05

　　Describe your library, information services, or education experience? (If you do not have any experience please put N/A)

　　06

　　How many years of verifiable supervisory experience do you have, including staff, support staff, or volunteers?

　　Less than 1 year

　　1 year but less than 3

　　3 or more years

　　None of the above

　　07

　　Please indicate your proficiency level in Microsoft Word & Excel, and Internet Research.

　　Beginner (ex: create basic documents and/or spreadsheets with limited experience with other functionalities)

　　Intermediate (ex: insert page breaks, header/footer, and/or generate auto-calculating and basic cell formatting)

　　Advanced (ex: insert table of contents, generate tables, create mail merge and/or conditional formatting, table formatting, sort/filter cells, cell data validation/consolidation)

　　No experience

　　08

　　How many years of experience do you have with planning, implementing and marketing programs?

　　Less than 1 year

　　1 year – less than 3 years

　　3 years or more

　　No experience

　　09

　　Briefly describe your experience planning, implementing and marketing programs. (If you do not have any experience, please put N/A)

　　10

　　Which business reference tools are you familiar with in a professional setting?

　　Data Axle

　　Demographics Now

　　Factiva

　　Morningstar and Value Line

　　Barrons

　　Foundation Directory

　　None of the above

　　11

　　Briefly describe your experience using any of the business reference tools above. If you have none, please put N/A.

　　12

　　Please indicate languages, other than English, in which you are fluent (reading, writing, and/or speaking). Check all that apply.

　　Spanish

　　Chinese

　　Vietnamese

　　Arabic

　　French

　　Other Languages

　　I am not bilingual

　　Required Question